VACANCY FOR FIELD SERVICE ENGINEER – SERVICE OPERATIONS DIVISION – ALFA LAVAL INDIA

Join us as Field Service Engineer to advance and learn alongside accomplished subject matter experts in the domain!

Be a part of our team that works to improve the whole customer experience. To be truly successful we have to look beyond just selling products and solutions. Customers want us to be a partner that works closely with them.

Join our Service Team and contribute to making Service a key differentiator.

About the Company:

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead.

Please feel free to peruse our website www.alfalaval.com .

The position / About the Job:

In this job the Field Service Engineer would be responsible for:

• Commissioning, servicing, and troubleshooting of new and existing equipment with highest safety standards and standard operating procedures. Write service report on site and get it signed by the customer
• Investigate and resolve technical problems on standard products at customer site.
• Onsite training to customer operators/engineers on how to operate our equipment and perform maintenance tasks.
• Performing test runs of products on new application and industries.
• Providing remote technical support to customers.
• Working with the sales team on equipment audits on customer sites to generate new business
• Meeting KPIs for the service team in areas such as submission of job reports and timesheets
• Update service execution in IT system with relevant information/documentation.
• Report unsafe practices, incidents, and work for continuous improvement
• Capture Installed Base on site and communicate sales opportunities to sales organization.
• Proactive recommendation to customers for purchase of spares & Promote Service products to customers during service visits.
• Execute service in our Service Centers whenever required
• Contact customer proactively, follow up on pending actions and promises made to customers, while not working on sites.
• Understand customer needs and build positive relationships with customers.
• Act as a Brand ambassador of the organization.

Who you are?

As a Field Service Engineer, you will execute increased scope from 360º service portfolio (Start up, maintenance, support) for basic as well as complex product at customer sites. Also share market intelligence and customer insight. You will Communicate reports and actions to be taken to resolve customers’ issue. You would be required to troubleshoot customers’ problems related to supplied products at site.

Your strong business acumen and strategic approach will guide the organization to reach to the next level and deliver excellent customer experience and timely delivery. You are value driven person with high level of integrity. Your strong and courageous mindset is a key.

What you can be?

• B.E. / Diploma Mechanical with Minimum 1 to 5 years relevant Experience will have first preference
• Knowledge of rotating equipment’s / Heat Transfer / fluid equipment.
• Knowledge of good mechanical maintenance practices.
• Hands on experience on Field Instruments.
• Having Service Background and local residence will be added advantage for us.
• Good communication skills.
• Valid 4 wheeler driving license

Location – Kurnool (Ready to travel within Andhra Pradesh)

Why should you apply

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
• In this role you will be reporting to Regional Service Manager of Alfa Laval India.