Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

＜Job Description＞

Responsible for leading, developing and securing a high performing Service Centre organization in line with the overall Service strategy and the Alfa Laval culture in order to:
• Create an excellent customer experience,
• Meet the Service market demands

Reporting to Service Operation Manager or Service Divisional Manager. 
Responsible for One or more Service Centers. 
They might have Service Centers Team Leaders reporting to them.

This position is located in Shonan Centre in Kanagawa Pref.

• Secure a strong QHSE culture within the service centres.
• Manage and develop capabilities needed to support the overall Service strategy.
• Lead the Service Centre team giving the direction and ensuring that they are performing with a strong customer orientated mindset.
• Develop, motivate and coach direct reports and secure a proper competence development.
• Fully responsible for the Service Centre cost centre forecast and result including investments and monitor progress against financial targets.
• Adapt quickly availability of internal and external resources based on customer demands.
• Identify and manage high quality sub-suppliers for repairs and reconditioning.
• Ensure that jobs are executed according to importance in close cooperation with sales and deviations are reported quickly.
• Implement continuous safety and efficiency improvements based on ALPS board meetings as well as by innovative processes and technologies.
• Implement and follow up on relevant KPIs to measure and improve performance.
• Manage performance issues within the Service Centre appropriately and quickly.