• Responsible for executing services and providing technical support to customers including: commissionings, energy & water saving audits, product optimization and advanced troubleshooting at customer sites.
• Investigate and resolve technical problems on specific products, modules and systems with application and deep product knowledge at customer sites or remotely.
• Train customers or other Field Service Engineers on advanced product features.
• Execute remote support for customers or own Field Service Engineers.
• Preparation of assigned service jobs according to the FSE Handbook.
• Follow up on actions and promises made to customers.
• Write service report on site and obtain customer‘s signature.
• Update service execution IT systems with relevant information.
• Report unsafe practices and other safety incidents according to local reporting procedures.
• Capture Installed Base on site and communicate sales leads to sales organization.
• Proactive recommendations to customers related to our service portfolio including upgrades.