JOB DESCRIPTION

Role – Lead Application Management Specialist

We create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we’re good at it. But now we want to be even better! We’re looking for an experienced and passionate Developer for our Global IT Delivery Centre in India. We are already providing IT services and support to Alfa Laval companies around the world, and we are now expanding our operations to meet future demands.

Alfa Laval has invested in a ‘Global IT Delivery Centre’ in Pune with the vision to expand and deliver IT services as an extension to our global teams located in Sweden, Denmark and the USA. We focus on cost-effective solutions and improved performance to create a unique Alfa Laval experience! Power BI, basic IT understanding for troubleshooting, is it app, infra, or user behaviour, ask the right question, service mind also, good work ethic,

Who are we looking for

We are seeking an experienced and dynamic Lead Application Management Specialist to join our Global IT Delivery Centre. As we continue expanding our operations to meet future demands, this role will be crucial in leading the application support function and ensuring smooth service delivery. If you are passionate about IT, application management, and possess strong leadership and troubleshooting skills, we would love to have you on our team.

You will be working with applications critical to our global operations, collaborating closely with teams in Sweden and Poland. The ideal candidate is a proactive problem-solver with a service mindset, eager to contribute to the success of Alfa Laval.

Who are You

You are a person with a strong sense of ownership, leadership capabilities, and a deep technical understanding of application management. You’re able to guide a team, resolve complex technical issues, and provide seamless support across different platforms and environments.

You enjoy collaborating with global teams, have a knack for troubleshooting, and are comfortable leading efforts that span multiple time zones. Your approach is customer-oriented, and you thrive in fast-paced, dynamic environments where problem-solving and service excellence are key to success.

Requirements and Responsibilities

What we need
 

• Specialist in Application Management: You must have strong expertise in supporting and managing enterprise-level applications (preferably in the finance area).
• Power BI Proficiency: Experience with Power BI for data visualization and reporting to support business intelligence efforts.
• Technical Troubleshooting: Strong technical troubleshooting skills, with the ability to identify issues across infrastructure, applications, or user behavior.
• IT Domain Knowledge: A broad understanding of IT systems to correctly identify and escalate issues to the appropriate teams.
• Team Leadership: Proven experience in leading and guiding an application management team, ensuring effective collaboration and high performance.
• 2nd Line Support: Ability to handle escalated tickets related to applications.
• ITIL and Agile Methodologies: Solid understanding of ITIL best practices for incident management and experience working in an Agile environment.
• Cross-functional Collaboration: Comfortable working in a global setup, coordinating across different time zones and departments.

Good to have:

• ITSM Tools Proficiency: Hands-on experience with IT Service Management tools such as ServiceNow for managing workflows and service operations.
• ITIL Foundation Certification: Certified in ITIL practices, which will give you an edge in managing and improving IT service management processes.

What we will be training you on:

At Alfa Laval, we value growth and will tailor your development plan to your skills and aspirations. We are committed to investing in the right person, with training opportunities in:

• Technologies we use to manage our applications.
• Agile/SAFe Methodologies for efficient project delivery.
• ITIL Best Practices to align with industry standards.
• ITSM Tools (e.g., ServiceNow) for managing service workflows
• & more.

We are dedicated to supporting your professional development and ensuring you have the tools and knowledge to succeed.

What we expect:

• Proactive Approach: You must demonstrate a self-driven, proactive attitude toward problem-solving, service delivery, and continuous improvement.
• Strong Analytical Skills: We expect you to possess excellent analytical and problem-solving abilities, with the capability to drive root cause analysis and corrective actions.
• Communication & Collaboration: Strong communication skills are essential, both for collaborating with technical teams and for managing stakeholders globally.
• Leadership Skills: You should have proven leadership capabilities, including the ability to manage, mentor, and motivate a team effectively.
• Adaptability & Stress Management: The role involves managing multiple priorities, often under pressure. You should be resilient and adaptable, able to perform effectively in challenging situations.
• Soft Skills: A service mindset, curiosity, and the ability to collaborate with diverse teams should be a core part of your personality.

Work Location; Pune

Working time: CET Shift – 11:30 AM to 08:30 PM

Working Days: 5 days a week (3days WFO, 2 days WFH)

Perks & Benefits:

1. Health & Wellness:

Comprehensive family medical coverage

Wellness programs and resources, and discounted gym memberships.

Preventive Health Care for employees.

2. Financial Benefits:

Competitive salary with opportunities for allowances.

Retirement savings plan with NPS.

3. Paid Time Off:

Generous vacation, personal, and sick leave.

Paid holidays and options for flexible work schedules.

4. Professional Growth:

Access to training, workshops, and ongoing career development opportunities.

Leadership development initiatives.

Opportunities to travel and collaborate with Global colleagues

5. Work-Life Balance:

Flexible work hours and remote work options.

6. Additional Perks:

Company-sponsored social events and team-building activities.

Volunteer opportunities in CSR programs.

Be part of the Swedish Sports league.