Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

We are seeking a motivated and detail-oriented Customer Support - Order Handler to join our team. This role is responsible for providing direct support to customers in handling Complex component, Project, Field Service and Service Operations Orders throughout the order to cash process (from customer order to Invoicing) and keep the customers updated on deliveries.

Key responsibilities:

• Manage the order to cash process, for Complex component, Project, Field Service and Service Operations Orders from the order acceptance to invoicing (Order fulfillment, Ordering Equipment, Parts & Technical expertise, Monitoring cost, Warehousing, Order Shipping and Customer Invoicing)
• Customer support during the process: order status, delivery date. Purchase, control and preparation of supplier's shipping documents
• Export & Import coordination: documentation, logistics, custom clearance
• Handling of suppliers database
• Backlog and WIP maintenance
• Claims administration

Your qualifications:

• High School diploma or equivalent; a degree in Business, Logistics, or a related field
• Previous experience in customer support, logistics, or supply chain management is highly desirable
• Familiarity with ERP systems is a plus
• Strong communication skills in English and other languages (Polish/Baltic/Ukrainian languages)
• Attention to detail and strong organizational skills
• Proficiency in Microsoft Office, particularly Excel
• Ability to work independently and as part of a team

What’s In It For You

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things, every day.