Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

Within Alfa Laval U.S. organization, this role will be responsible for strategically leading and transforming the Service Division. In this position, you will define the long-term strategy, establish the organizational structure, and ensure we are positioned to serve our customers effectively while delivering an exceptional experience.

This role places a strong emphasis on driving organizational transformation, shifting the team toward a modern, proactive, and digitally enabled service model. A key focus will be strengthening customer centricity at every level and building a service organization that anticipates customer needs, enhances value, and supports sustainable growth.

This is a hybrid opportunity, located in Richmond, VA.

From a daily responsibility standpoint, you will:

• Develop and implement the division business strategy, including business planning and targets according to the Sales company strategy.
• Carry out market, customer and competitor analyses and reflect this in strategy and plans.
• Drive sales and business development through the implementation of the business Units Strategy and Sales plans within the agreed operating budgets for the business units.
• Forecasts Sales and budgets, and monitor progress against objectives and financial targets.
• Be an active part in the US management team.
• Lead the team giving direction and ensuring that they are performing according with the division strategy.
• Develop, motivate and coach direct reports to secure the development of relevant competencies in the division, and be "coach the coach".
• Plan and distribute the resources to optimize the results, use the synergies to improve the overall performance.
• Leading change management to adapt to new market demands.
• Secure Operations capabilities development linked to the overall strategy, focus areas and sales activities.
• P&L responsibility for the division.

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games." 

What you know

You bring exceptional communication, organizational, and collaboration skills, paired with high energy, creativity, and a passion for driving innovation. You are naturally curious about the business and committed to strengthening our digital acumen. Your background reflects:

• Strong leadership presence and a willingness to address challenges head-on.
• A transformational leadership style that inspires teams to perform at their best.
• The ability to assess complex situations quickly and make sound, timely decisions.
• Flexibility and adaptability in navigating unforeseen circumstances and evolving processes.
• A creative mindset with a talent for generating new business ideas.
• Strategic thinking and the capability to develop long-term, forward-looking plans.
• A strong sense of ownership, including the ability to deliver impactful solutions within limited budgets.
• A highly analytical, data-driven approach with strong process orientation.
• Experience creating and proposing innovative solutions to expand market share.
• Exceptional communication and leadership capabilities, with the ability to influence at all levels.

Requirements

• Bachelor’s degree in Business Administration, Engineering or similar discipline.
• 10+ Years experience in Business management in a matrix environment. 
• Experience leading complex teams with enough depth of responsibility.
• Proven success on business transformation and growth leadership.
• Willingness and ability to travel domestically and internationally.

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right.  The base salary for this role is typically $200,000 - $270,000. 

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