Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.  
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. 

About the job 
As s Customer Quality Specialist you will own and drive the end-to-end customer claims process across our business unit. This means ensuring timely resolution of customer quality issues, reduction of claim costs, prevention of recurrence, and continuous improvement of customer satisfaction.  

You will lead the end-to-end customer claims process and work cross-functionally to improve customer experience, strengthen quality performance, and drive sustainable business improvements. 

The role has cross-functional exposure and you will work closely with Operations, Product & Portfolio Management, R&D / Engineering, Supply Chain, Sales, Service, and Quality.  
 

Key responsibilities:  

• Ownership of the end-to-end customer claims process towards full portfolio. 

• Standardize claim management practices across the BU. 

• Strengthen cross-functional accountability for corrective actions. 

• Increase customer confidence through proactive claim and escalation management 

• Follow up on claims and quality situations by making statistics, analysis and creating claims and quality reports. 

• Drive and manage quality improvement projects/activities. 

Long term goals will be: 

• Reduce customer claim costs and quality-related business risks and enable leadership to focus on strategic priorities rather than operational intervention.  

• Drive systemic quality improvements through trend analysis and prevention.  

• Establish a scalable and sustainable claims management framework. 

Networking and stakeholder engagement are important aspects of this role, which includes occasional domestic and international travel. You will be part of a team of three and report to Kubra Kucuk, who leads with trust, welcome creativity and are open to ideas to continuously develop our ways of working.  
 

Who are you 
We are looking for you with a commercial mindset who is proactive, structured and have a curious mind to constantly find ways forward, driving for solutions and gaining results. This is not only an administrative role - but you will also have a big impact on business and customer satisfaction. The scope of this role is broad and diverse, requiring the ability to effectively prioritize competing demands while remaining resilient in a dynamic and fast-paced environment. 

If you enjoy engaging with people, building strong stakeholder relationships, and working in a global environment, you will thrive in this role. 

 
 
What you know 
This is a role for you with some experience of process ownership in a similar role and who are used to stakeholder management in a larger, preferably international cross-functional environment.  

Requirements: 

• Work experience in Quality, Customer Quality, Customer Claims, Manufacturing Quality, or a similar role. 

• Root cause analysis and problem solving (8D, 5 Why, CAPA). 

• Experience in data analysis and KPI reporting. 

• Quality management systems (QMS) understanding. 

• Bachelor’s degree in Engineering/Technical Education – mechanical/chemical/production, or a related field and/or many years of working with customer claims in for the role related field. 

• Excellent communication and presentation skills in English 
  

Merit:

• Power BI and digitalization skills 

• Experience in engineered products, manufacturing, or industrial equipment. 

For more information, please contact 
Kubra Kucuk Aydemir, Head of Governance & QHSE, PPMI kubra.kucuk@alfalaval.com  
or Charlotta Lundblad, mailto:tina.justesen@alfalaval.comTalent Acquisition Partner charlotta.lundblad@alfalaval.com  

We do not accept applications via email, due to General Data Protection Regulation (GDPR). 
Please send your application no later than November 2, 2026. We will remove the job advert from our website as soon as we have found the right candidate, so don't wait too long! 

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, for this particular role, we are prioritizing candidates who are currently residing in Søborg (Denmark) or have an established presence in the area. 

Our commitment to integrity 
We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. 

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