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Field Service Team Manager

25/F, Golden Bell Plaza, 淮海路东段, Shanghai, China, 200021

Full time

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About the job

Field Service Team Manager

  • Shanghai
  • Full time

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

• Secure a strong QHSE culture within the team​.

• Lead the team giving the direction and ensuring that they are performing with a strong​ customer orientated mindset​.

• Develop, motivate and coach direct reports and secure a proper competence development.

• Manage basic performance issues within the team appropriately and quickly​.

• Ensure that FSE’s with the correct skills are selected in close cooperation with coordinators​ for complex jobs​.

• Conduct FSE’s employee reviews, include competence profile and skills matrix updates​ accordingly​.

• Ensure effective management of people in remote areas​.

• Ensure that the team are equipped with the right tools and the tools are fit for purpose​.

This role can be combined with​:

• FSE duties (i.e. job code 386): execute all services of our 360º service portfolio on specific products, modules and systems​.

• Coordinator duties (i.e. job code 411): responsibility for planning the field service activities.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

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