Technical Coordinator (Mechanical Support)

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

Who you are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About the job

The Technical Coordinator provides technical support relating to repair work for Decanter (DEC) / Separation (SEP) product lines as required. This position provides technical support to the inside sales/customer, order/shop coordinators, shop team members, and to Alfa Laval representatives and end users. Key areas include: problem solving of repair issues and troubleshooting of customer equipment encompassing multiple product lines handled.  Continually seek ways to improve the repair processes and techniques.        

In this role, you’ll have the opportunity to problem solve repair issues encompassing multiple product lines handled, serve as the primary contact for customer technical support and troubleshooting of customer equipment, provide direct support to outside sales for expedited requests and information, and continually seek ways to improve the repair processes and techniques.

As a part of the team, you will:

• Research customer equipment in proprietary systems to confirm accuracy of parts

• Assist with test inspections with customers.
• Provide input / guidance for repairs covering multiple product lines serviced.
• Utilize One4AL, BPCS programs, Jeeves, Installed Base, SALLY, CAS and OPTO, TEAMS, etc., to find information and to update modifications made on equipment.
• Request and provide drawings, research repair history, trouble shoot, and redesign of equipment.
• Assist with developing and providing repair procedures covering multiple product lines.
• Communicate technical repair information to workshop team leads and to end users.
• Procure Engineering support as required and when needed for direction.
• Provide technical support and drawing interpretation for outside vendors and shop during repairs.
• Positive participation in ALPS and improvement initiatives
• Perform other duties as directed by Management
• Make sales calls to customer sites as needed to maintain business, assist in future business, provide on-site technical support and establish business with new customers as needed.

ORGANIZATIONAL COMPONENTS

The Technical Coordinator reports directly to Service Center Manager. The Technical Coordinator functions with minimal supervision, works with all Team Leaders to provide solutions, solve problems, provide a positive customer experience, and to meet KPI’s.

KEY PERFORMANCE MEASURES

1. Service Centers’ Factory Result

2. Length of time to quote customer

3. Total repair turnaround time

4. Days Sales Outstanding

5. Warranty claims (closure in a timely manner)

KEY COMPETENCIES NEEDED

• Drive for result

• Leading others and self

• Judgement & Decision Making

• Customer Focus

• Learning Ability

• Networking & Influencing

• Acumen

• Agility                                            

What you know:

You have a High School or GED equivalent with five years hands-on experience with inspection and repairing/reconditioning in a manufacturing, job shop or customer service environment desirable.

Knowledge, Skills, Abilities and Attributes Desired in Candidate:

• Strong Customer Service skills
• Ability to read and work from blueprints
• Ability to prioritize work and meet deadlines
• Strong communication and respectful interpersonal skills both written and verbal
• Demonstrate ability to perform effectively within a team environment
• Strong understanding of machining and welding techniques
• Ability to work within stressful situations
• Fundamental knowledge of standard word processing software and spreadsheets

PHYSICAL & ENVIRONMENTAL FACTORS

• Position is based in an office environment with approximately 50% of the time in the machine shop, welding area or assembly area. There is the possibility of coming into contact with residues of customers’ products.

• OTHER REQUIREMENTS

  Some travel within the USA to visit customers or other Service Centers; meetings; training.

  Occasional requirements to travel outside of the USA to visit customers; training; meetings.

What's In It For You

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right.  The hourly pay for this role is typically $23.00 - $33.00.

Alfa Laval is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EEO/Vet/Disabled Employer