Key responsibilities of position (Job Description)

• Manage the order to cash process in ERP systems (iScala) from order acceptance to invoicing (Order fulfillment, Ordering Equipment, Monitoring cost, Warehousing, Order Shipping and Customer Invoicing)

• Handle logistics to ensure contract fulfillment and coordinate delivery schedules, shipping documentation, and local delivery processes

• Monitor backlog and work-in-progress (WIP) to maintain delivery performance and cost accuracy

• Provide customers with proactive order status updates and delivery date communication

• Handle customer claims and support issue resolution with internal stakeholders

• Manage the Zero-Tax documents and ensure accuracy in order entry and fulfillment

• Prepare operational reports including delivery, cost, and inventory updates

• Lead monthly closing reporting related to order intake, order fulfillment, invoicing, and other order-to-cash activities, ensuring timely and accurate reporting for business and finance review

Requirements / Qualification

• Relevant experience of 3+ years in order management, order execution, or related operational roles (preferred)

• Experience working with ERP systems (iScala) and Microsoft Office Suite (Excel, Outlook, E-tax invoice)

• Excellent organizational and multitasking abilities to handle a high volume of orders efficiently

• Strong attention to details to ensure accuracy in all order-related administrative tasks

• Proficiency in English (verbal and written) preferred

• Bachelor’s degree in Engineering, Business, or equivalent preferred