Alfa Laval is looking for a Service Sales Support Coordinator – Ocean Division

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build careers too.

Who you are

You are a people person who thrives on providing accurate and timely support to internal and external customers. You possess first-class digital competencies and communication skills and combine these with a passion for customer success. This enables you to create significant and meaningful impact externally and in the wider organisation by aptly applying relational skills.

Because you are methodical and organised, with an eye for detail and excellent time-management, you can perform at a high level when there are multiple requests and pressure is on, as a result you contribute to creating and growing a high performing and inclusive culture in the team.

It is in your nature to be customer focused and go out of your way to find solutions to problems and obstacles that you encounter. As a self-starter, you have a proactive, not reactive aptitude.

First and foremost, you are a team player with a curious and agile mind. You are proudly environmentally aware and have a sustainable approach in reducing your personal and business impact on the environment.

About The Job

Working within the Ocean Division in the UK & Ireland Sales Company, as a Service Sales Support Coordinator you will play a key role in promoting and selling Alfa Laval products and services. You’ll provide essential support for our account managers and customers, ensuring their needs are met with speed, accuracy, and a proactive approach. Due to the nature of the role, there may be a requirement for occasional travel to meet with the team physically periodically.

The successful candidate should be located in our UK Head Office (Camberley, Surrey).

Key tasks:

· Follow established sales processes and guidelines to promote and sell Alfa Laval products and services.

· Providing a key support for sales teams to enable fast and accurate response times.

· Submit field service price lists/quotes to customers and follow-up.

· Provide reports and data uploads for frame agreements and contract management.

· Support the account manager with quote generation for frame agreements, large quotes and technical (non-complex) quotes.

· Follow-up frame/fleet agreements, ensuring call-off orders, change orders and pricing adjustments are applied correctly.

· Work with the parts sales team to identify upselling opportunities from parts requests and convert these into actionable leads for the account manager.

· Register warranty claims within defined scopes.

· Work proactively and collaboratively within and across teams to optimise sales efficiency.

· Use CRM and other tools consistently and effectively to support the sales process and decision-making, setting standards of excellence for yourself in use of tools, processes, programs & resources. Adopt and implement future tools and systems as needed.

· Ensure compliance with sanctions and export control requirements.

· Drive excellence and efficiency in terms of own performance, responsiveness and data analysis to improve ways of working and benefit the customer experience.

What You Know

· Excellent English written and verbal communication is a pre-requisite.

· A high level of digital competence, not only with Microsoft Office programs, but also with other communication and collaboration tools.

· A passion and drive for data, trends, analysis and digitalisation.

· Commercial or Merchant Marine industry knowledge or experience is an advantage, as is knowledge of equipment relevant to the marine industry.

What we can offer

Alfa Laval UK&I currently provides a wide range of benefits, schemes, and initiatives to our employees including:

• Holiday entitlement of 25 days + Bank holidays

• Simply Health – Health cash plan available to enter worth over £2500 annually

• Life Assurance – 4X annual salary when you remain in the pension

• Training and Career Development potential

• Cycle to work scheme

• Tech scheme benefit

Our commitment to integrity 

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Playing the games is mandatory. 

As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role. In addition, you will need to show your right to work in the UK. 

For more information, please contact  

Reece Watmore, Talent Acquisition Partner, reece.watmore@alfalaval.com

Ezgi Sezen, Service Sales Manager, Ocean Division UK & Ireland, ezgi.sezen@alfalaval.com

Applications will be continuously monitored throughout the process and interviews arranged accordingly.

#LI-RW1