Alfa Laval India is looking for a position of Service Center Operations Manager

About the Company:

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead.

Please feel free to peruse our website www.alfalaval.com .

The position / About the Job:

As a Service Center Operations Manager, he will be responsible for leading, developing and securing a high performing Service Centre organization in line with the overall Service strategy and the Alfa Laval culture in order to

• Create an excellent customer experience.
• Meet the Service market demands.

Will be reporting to Service Operation Manager or Service Divisional Manager.

Will be responsible for management of multiple Service Centers.

They might have Service Centers Team Leaders reporting to them.

In this job the Service Center Operations Manager would be responsible for:

• Secure a strong QHSE culture within the service centers.
• Lead and manage a team of service center staff, including technicians, customer service representatives, and administrative personnel.
• Always ensure exceptional customer service delivery, maintaining high levels of customer satisfaction and loyalty.
• Oversee all aspects of service center operations, including scheduling, resource allocation, and workflow management.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement solutions accordingly.
• Develop and implement operational policies and procedures to optimize efficiency and productivity.
• Manage inventory levels and procurement processes to ensure adequate stock availability for service center operations.

What you can be? 

• Minimum 5-8 Years’ experience as a Service Centre Manager or Operations Manager
• Engineering / BE
• Knowledge of rotating equipment’s / Heat Transfer / fluid equipment.
• Knowledge of good mechanical maintenance practices.
• Having Service Background will be added advantage for us.
• Good communication skills.

Location – Thane

Why should you apply  

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.

"We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."