Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Key responsibilities of position (Job Description)

• Manage the end-to-end Order-to-Cash (O2C) process for standard orders, from order acceptance through to invoicing (including order fulfillment, equipment/parts ordering, technical coordination, cost monitoring, warehousing, and shipping)

• Handle order booking and preparation, ensuring accuracy and timely processing

• Coordinate order fulfillment and shipping activities, working closely with internal and external stakeholders

• Provide customer support throughout the order lifecycle, including order status updates and delivery date communication

• Maintain and monitor backlog and Work-in-Progress (WIP) to ensure operational efficiency

• Manage and resolve customer claims and related administrative tasks

• Provide logistics support, including coordination of shipment and delivery processes

Requirements / Qualification

• Relevant experience of 3+ years in order handling and customer support (preferred)

• Experience with iScala, CRM, or ERP systems preferred

• Experience in e-commerce (internal or external platforms) or equivalent working experience

• Strong agility, decision-making skills, and proactive result-driven mindset

• Demonstrated strengths in customer focus, collaboration, networking, and continuous learning

• Intermediate level proficiency in both written and spoken English

• Bachelor’s degree in Engineering or equivalent preferred