About the job

· Responsible for executing maintenance and minor repairs on standard products at customer site
· Investigate and resolve technical problems on standard products at customer site
· Preparation of the service job to execute / resolve at the shortest possible time
· Follow up on actions and promises made to customers
· Write service report on site and get it signed by the customer
· Update service execution IT system with relevant information
· Report unsafe practices, incidents and work for continuous improvement
· Capture Installed Base on site and communicate sales opportunities to sales organization
· Proactive recommendation to customers for purchase of spares
· Execute service in our Service Centres if required

What you know

Knowledge and skills:

•College degree or above, major in Mechatronics, Mechanical or related

•At least 3 years working experience in mechanical equipment maintenance, background in decanter is a plus

•Good command in English, both written and oral

•Good communication skill and customer service awareness

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.