Field service engineer

We create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we’re good at it. But now we want to be even better! We’re looking for a passionate Field Service Engineer professional based in our Service Center in Samut Prakarn province, Thailand for our Service division.  So, what are you going to do today?

Who you are

You have experience field service in relevant industry and you are looking for a long term and evolving career opportunity. You are solution-driven, task and result-oriented person with a strong customer first mindset. You have the ability to work independently, prioritize and multi-task with minimal supervision in a fast-paced environment.  You are ready to learn and collaborate and go the extra mile to make things happen.

Key Responsibilities

• Responsible for executing maintenance and minor repairs on standard products at customer site.

• Investigate and resolve technical problems on standard products at customer site.

• Preparation of the service job to execute/resolve at the shortest possible time.

• Follow up on actions and promises made to customers.

• Write service report on site and get it signed by the customer.

• Update service execution IT system with relevant information.

• Report unsafe practices, incidents and work for continuous improvement.

• Capture Installed Base on site and communicate sales opportunities to sales organization.

• Proactive recommendation to customers for purchase of spares.

• Execute service in our Service Centres if required.

Profile we are looking for

• Bachelor's Degree in Mechanical or Electrical Engineering

• At least 3-5 year experience in repairing and maintenance services of industrial machinery/equipment.

• Having electrical or automation background but like to work with mechanical work is a plus.

• Having hand on experience with heat exchanges, separator, decanter is a plus.

• Strong analytical thinking and trouble shooting skills

• Good command in English and Thai both written & spoken and computer literate.

• Able to work overtime and a hands-on person.

Work base location: Samut Prakan province