Every day, we get opportunities to make a positive impact-on our colleagues, partners, customers, and society. Together, we´re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop word-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.

If you would like to build a long-term successful career in sales and you thrive in a truly diverse and inclusive workplace based on care and empowerment, we can make the difference together. Do not lose this opportunity.

This is not a gender role then all profiles are welcome.

To bring focused leadership to a team of service engineers in order to maintain operational capability whilst balancing the needs of the customer, business and the team.

Support and coordinate team members to:
• Create an excellent customer experience​.
• Meet the Service market demands.

We are looking for a highly skilled and experienced candidate to become a Field Service Team Manager. 

The successful candidate will be responsible for leading a team of competent FSE’s including day-to-day coordination and operations, ensuring service excellence, and provide strong safety culture to the team and driving the team towards achieving and exceeding their goals. 

Roles & Responsibilities:

• Secure a strong QHSE culture within the team​.

• Lead the team giving the direction and ensuring that they are performing with a strong​ customer orientated mindset​.

• Develop, motivate and coach direct reports and secure a proper competence development.

• Manage basic performance issues within the team appropriately and quickly​.

• Ensure that FSE’s with the correct skills are selected in close cooperation with coordinators​ for complex jobs​.

• Conduct FSE’s employee reviews, include competence profile and skills matrix updates​ accordingly​.

• Support team to develop career path and succession planning.

• Ensure effective management of people in remote areas​.

• Ensure that the team are equipped with the right tools, PPE and conduct frequent audits on tools and equipment etc. are fit for purpose.

• Assist in maintaining and monitoring related records and reports and order fulfilment functions to ensure timely customer services.

• Be accountable for the team KPI’s.

• Identify areas for process improvements within the field service operations, developing and implementing strategies to enhance efficiency and effectiveness.

• Collaborate with sales team and Service Operation management in service transformation initiatives.

This role can be combined with​:

• FSE duties (i.e. job code 386): execute all services of our 360º service portfolio on specific products, modules and systems​.

• Coordinator duties (i.e. job code 411): responsibility for planning the field service activities.

Knowledge & Skills:

• Engineering background with good hands-on electrical and mechanical technical skills is preferred, Experience in coordination and planning of a mobile work force is preferred, Good communication, Good management and leadership and Fluent English.