Global Service Coordinator (6 months Contract)

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

Who you are?

As a Global Service Coordinator, you will play a crucial role in ensuring efficient service delivery for our marine and offshore customers. Your responsibilities will involve coordinating service appointments, communicating with clients, and managing field service attendances both locally and overseas. If you’re a self-motivated individual who thrives in a dynamic environment, this role is perfect for you.

About the job

Responsible for planning and scheduling of Marine service and commissioning jobs on board of vessels to be executed by Marine Service Engineers.

Key tasks:

Job Scheduling and Coordination:

• Assist engineers in scheduling service appointments.
• Coordinate field service attendances for marine and offshore equipment.
• Manage Engineers’ attendance on board ships at Singapore Anchorage, Ports, and Shipyards.
• Planning overseas service calls by arranging required visas and necessary permits to enter local yards or terminals.

Customer Communication:

• Communicate with Marine- and Offshore customers to understand their service needs and expectations.
• Provide timely updates on service schedules and attendances.
• Service Reporting and Administration:
• Maintain engineers’ service attendance schedule.
• Update and compile service reports.
• Prepare invoices for services rendered.

Data Maintenance:

• Maintain customer contracts and commercial approvals.
• Handle other field service-related coordination and administrative duties.

What you know?

• Minimum 3 -5 solid years’ experience in similar or related industries. Prior experience in a marine service environment is advantageous.
• Excellent communication skills to liaise with customers worldwide.
• Outstanding interpersonal skills with both internal and external parties.
• Ability to multitask and work as part of a team.
• Attention to detail and strong coordination skills.
• Good computer and office automation skills.
• Ability to work with comprehensive planning tools.

What is in it for you?

• You get access to an international, open and friendly environment where we help each other to develop and create values for our customers, people and planet.
• You work in a company who values personal development and leadership.
• Your work will have a true impact on Alfa Laval’s future success.