Inside Sales Engineer Service
 

Alfa Laval Nijmegen B.V. is a market leader in gas treatment systems and services. We develop, sell, and produce equipment for the maritime industry, to support customers in meeting current and future needs in emission reduction and safety.

Our Service team has a strong global presence through multiple service- and distribution centres. As a service organization we are customer focused, act as a reliable partner and ensure care-free operation at predictable costs, by offering an extensive service portfolio.

About the job

You are responsible for the correct and timely execution and handling of quotations and orders for spare parts and for maintaining further development and growth of the spare parts service program.

• Translate customer specifications and expectations into quotations;
• Prepare and draw up quotations of spare parts;
• Has contact with various internal departments (Purchasing, Engineering, Logistics), and external parties as (sub-) suppliers, Alfa Laval Sales Offices and customers and prospects;
• Coordinate and being responsible for the delivery of spare parts to customers (agents, Alfa Laval sales offices, ship owners and yards);
• Maintain and develop accurate records of all prospecting activities and closed sales;
• Maintain communication with responsible sales support manager and sales support engineer about commercial feedback from customers, price issues, discount, delivery time;
• Process nonstandard orders based on a Service Order Report;
• Set up customer profile and calculation of customer value;
• Prepare spare parts (lists).

Who you are

Customer centricity is in your DNA. You’re good in translating customer requirements into technically and commercially offers. You go the extra mile to offer the best possible service to our customers.

Further, you have:

• Technical degree on MBO or HBO level;
• Excellent written and oral communication skills in English;
• Preferably a few years of experience in a comparable environment;
• Creative and structured personality.
• Customer-oriented and commercially sensitive.
• Have a flexible response to customer needs.

Don’t have the experience, but still think you are a good fit for this role? We welcome new talent with the right traits and mindset, so please apply via the button below to learn about our opportunities.

What we offer

As Inside Sales Engineer Service, you will become part of a diverse team of multidisciplinary (technical) colleagues on our service department. You help our customers to reduce harmful emissions and work towards a better planet.

The job benefits include:

• a full time position.
• 24 vacation days as well as 13 ADV days for a full time position.
• A performance bonus of up to 10% of your annual salary.
• A company fitness plan where you can get a discount in over 3000 sporting venues in the Netherlands.
• Flexible working hours, as well as the possibility to work from home.

Do you want to be a part of Alfa Laval Nijmegen?

Are you curious? Use the button below to apply directly – in Dutch or English.

Not ready to apply yet? Please contact me for more information or other career opportunities at Alfa Laval Nijmegen.

Rachid L’Bouny

recruitment.nijmegen@alfalaval.com

+31 (0)645256520