LATAM Anytime Order Support

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building to the future with sustainable solutions that have an impact on our planet's most urgent problems. Making the world a better place. Every day.

Your role

Responsible for managing our e-commerce platform (anytime) offering a unique selling experience to our clients. 

• Lead technical link with the customer, specifying our technologies needed, quoting our products in the platform, finding the best mix between replying in time and detail level.

• Provide basic Technical Support (directing customer requests to the correct design engineer of our products).

• Deliver Anytime tool order handling support, giving follow up to logistics matters, documents, invoices and some other support to our clients.

• Give Intouch (install base) support with new channels registration in anytime (Process, Contracts Transfer to Finance Department & Tools access).

• From a collaborative perspective deliver regional sales support from the e-commerce platform through LATAM

• Provide E-Tools Customer Competence development.

• With your result-oriented abilities maintain sales and customer relationships.

Key communication

To succeed in the position, it´s important to have closer communication with Marketing, payables and logistic departments

Your profile

You have at least 2 years in e-commerce in similar position, as well as managing CRM such as Sales Force, Dynamics or some similar. Desirable in the industrial field.

You  bachelor’s degree (Industrial, Mechanical or Chemical engineering) with Microsoft Office 365 knowledge

Advanced English skills

Portuguese is a plus.

Aspirants non-Mexican citizens have both fluent Spanish and English

Alfa Laval do not discriminate on the basis of race, religion, national origin, sexual orientation, age, marital status for that reason this is not a gender role, and all profiles are welcome. 

This is an important and exciting role that will require a professional capable to work in a hand’s environment as well as show softer skills such as resilience, agility, dynamic and constantly.  

"We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games." 

We offer you

The opportunity to work in a company of constant change that allows the employees to work with total ownership and accountability and we'd love to hear from you by this media and do not hesitate to visit our local site at www.alfalaval.mx