Product and Application Engineer

Product and Application Engineer

The Internal Sales Engineer will establish and develop sales for the assigned market. The job objective is to maximise business opportunities and develop homogenous relations with customers enabling and expanding all Alfa Laval sales and product portfolio. The end-customer targets are Small Refinery, Petrochemical, Oil & Gas, Power, Steel Chemical, Inorganic and Chemical. The Internal Sales Engineer must cooperate with the manager and reference team to find the most efficient way to serve the different customers.

Key Task:

The main Sales Support tasks are:

• Technical process selection preparation, sizing validation, size proposal, metallurgy check etc. according to experience.
• Mentor and support colleagues to size correctly the heat exchanger in 1 and 2 phases duty in industrial process application. 
• Relation with the Project Office in the main factory Fontanill and Never and possible with different factories.
• Handling and maintaining general information to agents and support for external process training and events.

The main Sales tasks are:

• To develop the market through promotion and conversion to Alfa Laval heat exchanger technology directly.
• To be aware of present and future opportunities for customers. Promote technological conversions in process heat exchangers.
• Acting proper sales follow-up on assigned customers.
• Generate Crm offer.
• Process offer to order in Cas.
• Keep track and follow up on proper sales cases.
• To keep customers' project status/opportunities and company profile updated in the CRM (=OneCrm) following corporate rules.
• To coordinate efforts among employees inside Alfa Laval to reach target sales and customer satisfaction. Promote customer meetings and seminars.
• Initiate D7 requests for international projects initiated locally and secure project coordination and finalization.
• Quote and negotiate products in the capital sales area.
• Cooperate with the Services division to maximise customer satisfaction.

Competencies, experience and attitudes to do the job:

• Formal Education:  Technical background chemical process engineer.
• Skills & Experiences: Sales experience customers working in project-oriented business. Good communication skills and thinking in the Customer's feet understanding the decision-making process of the Customer. Anticipate decisions.
• Attitudes & Abilities: Fast reacting and easy to take initiative independent but measured in decisions. Open mind, ability to think cross border internal organisation and easy access to management to suggest improvements in business plan, organisation etc. Positive, ability to work through others, good teamwork, oriented to use data.