Service Sales Executive - Spare Parts

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference.

Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

If you are looking for a role to help you to grow and develop your skills, Alfa Laval is looking for you. This role is based in Melbourne, Australia, and reports to the Service Sales Manager – Food & Water.

Who You Are

You are an individual that has:

• Strong commercial orientation and business acumen.
• Excellent negotiation skills and strives to achieve success in challenging situations.
• Ability to build and maintain relationships.
• Strong attention to detail.
• Ability to communicate effectively and clearly.

About the Job

You will be a part of Service Sales team and will be responsible for selling Alfa Laval spare parts and upgrade solutions within the assigned area of responsibility and providing direct support to customers. This includes identifying and capturing upselling & cross-selling opportunities from the enquiries received.

Key Tasks

• Responsible for “Lead to Order” process for enquiries pertinent to Spare Parts & Upgrades.
• Investigate & identify the parts required and submit quotations.
• Proactively identify and capture upselling opportunities.
• Check parts availability and ensure correct pricing to provide quotation utilizing our ERP and associated systems.
• Weekly monitoring of Open Quotes and communication with Customers and Sales team to win orders.
• Order registration in ERP system and provide associated purchase orders to internal and external suppliers.
• Follow up on order fulfillment progress with Order Handling team.
• Assist in maintenance of ERP (including OneCRM) information for spare parts quotation & orders.
• Maintain customer, contact info and equipment information in Installed Base.
• Support Sales team members with spare parts related information, as required.

What you Know

• Knowledge of Alfa Laval products would be an advantage, but not essential.
• Experience of selling engineered products and solutions would be an advantage.
• Proficient in Microsoft Office.

Closing Date for Applications: 31st May 2024