ALFA LAVAL is a Swedish multinational company operating in Italy for over 140 years with several sales offices, manufacturing and research and development.  

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. 

As a member of our team, you thrive in a truly diverse workplace based on empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day. 

For the digital marketing team in Monza site, we are looking for a Digital sales support .

The intern will be involved in operational and organizational support related to the Customer Partner Portal, a digital platform dedicated to our Partners and Customers. The Hypercare period is a temporary, high-intensity phase following the go-live, with the goal of:

• Stabilizing operations and quickly resolving any initial issues
• Supporting users in adapting to the new solution
• Monitoring system performance and validating data
• Managing escalation and triage processes in collaboration with local and central teams

Main activities:

• Opening tickets for any issues that arise during the roll-out
• Supporting communication management with Partners/OEM/System builder
• Coordinating with Online sales Specialist, Sales and Customer Care teams to ensure effective onboarding
• Collecting feedback and monitoring performance during the Hypercare phase

Required profile:

• Role: Digital Sales & Hypercare Support
• Skills:
  • Good knowledge of digital tools and online platforms
  • Strong organizational and operational management skills
  • Basic knowledge of Microsoft pack.
• Languages: Italian and English (intermediate level)
• Soft skills: Proactivity, attention to detail, ability to work in a team, strong communication skills