Description:

We create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we’re good at it. But now we want to be even better! We’re looking for an experienced and passionate Zscaler Specialist – Zero Trust for our Global IT Delivery Centre in India. We are already providing IT-services and support to Alfa Laval companies around the world, and we are now expanding the operations to meet future demands.

Alfa Laval has invested in a ‘Global IT Delivery Centre’ in Pune with the vision to expand and deliver IT-services as an extension to our global teams located in Sweden, Denmark and USA. We focus on cost-effective solutions and improved performance to create a unique Alfa Laval experience!

Who are you?

• 5+ years of experience working with Infrastructure (Network, Windows Servers, Linux and InfoSec operations).

• Strong Knowledge of Azure, Windows Server Fundamentals, Linux and SecOps.

• Your role is to support the Zero Trust strategy of the organization with the implementation and management of the Zscaler ZIA and ZPA solutions. This includes analyzing, monitoring, daily operations, and life cycle management of the Zero Trust Network Access (ZTNA).

• Included in the scope of work is WAN, LAN, Firewalls, Routing, Security Web Gateways, Remote Access/VPN, Access & Identity Management, Intelligence, URL filtering, Traffic Forwarding, and Zero Trust policies and design.

About the job:

• Provide 1st and 2nd line support

• To perform detailed analysis and troubleshooting of tickets received and identifying problems (if present) and coordinate with end users either via tickets or by phone/Teams to solve problems.

• Coordinate with 3rd line support team

• To be able to describe the problem in business and technical language and speak with end users “on their technical level”.  

• Work with platform development in accordance with SAFe/Agile, so basic understanding of the Agile working process and the Azure DevOps tool is required.

Candidate Profile:

Required Skills:

• Technical hands on and design experience with Zscaler or similar solutions

• University degree in IT, Computer science, Cyber Security, or related field.

• Deep knowledge of Cyber Security, IT/OT Transformation, and cloud adoption / migration

• Experience in network and security design and implementation in one or more of the following: (Routing, Switching, LAN/WAN, Firewalls, VPN, Security Web Gateways, DLP, Honeypots, Threat Intelligence)

• Knowledge of change, problem and event management processes

• Experience with cloud providers technical solutions (IaaS, PaaS, and SaaS)

• Previous technical hands-on experience in Security Architectures, Management and Monitoring 

• Experience in WAN and SD-WAN architectures

• Programming / scripting experience

• Proficiency in written and spoken English

Preferred Skills:

• Certifications or deep knowledge in one or more of the following (or equivalent): CCSP, CISSP, CEH, PCI, ISO27001, NIST SP 800-207, ITIL

• Previous experience in a cloud provider, telco or consulting company

• Knowledge of APIs and integrations into company processes

• Knowledge and experience on Guardicore will be an added advantage

Must Have Skills:

• ITIL Foundation Certified is desirable.

• Self-starter personality and excellent verbal and written communication skills (English) and experience in working in multi-cultural environment.

• Customer centric approach, and comfortable picking up the phone to talk with end users.

• Experience with working with SAFe/Agile process

• Experience working in ITSM tool like ServiceNow

Personal Background:

• Self-starter personality and excellent verbal and written communication skills (English) and experience in working in multi-cultural environment.

• Customer centric approach, and comfortable picking up the phone to talk with end users.

• Strong analytical and problem-solving skills

• Should have excellent communication skills and to be a go to guy.

• Should be comfortable to say ‘No’ when needed and to put away the point in structured way

• On-site opportunity to Sweden: During Project phases and as per needs

Perks & Benefits:

1. Health & Wellness:

Comprehensive family medical coverage

Wellness programs and resources, and discounted gym memberships.

Preventive Health Care for employees.

2. Financial Benefits:

Competitive salary with opportunities for allowances.

Retirement savings plan with NPS.

3. Paid Time Off:

Generous vacation, personal, and sick leave.

Paid holidays and options for flexible work schedules.

4. Professional Growth:

Access to training, workshops, and ongoing career development opportunities.

Leadership development initiatives.

Opportunities to travel and collaborate with Global colleagues

5. Work-Life Balance:

Flexible work hours and remote work options.

6. Additional Perks:

Company-sponsored social events and team-building activities.

Volunteer opportunities in CSR programs.

Be part of the Swedish Sports league.