We’re looking for

Customer Service Specialist

China

Full time

Apply now

Apply now

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About the job

Customer Service Specialist

  • Shanghai
  • Full time

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.​

About the job

• Manage the order to cash process, for Complex component, Project, Field Service and Service Operations Orders from the order acceptance to invoicing (Order fulfillment, Ordering Equipment, Parts & Technical expertise, Monitoring cost, Warehousing, Order Shipping and Customer Invoicing).

• Customer support during the process: order status, delivery date. Purchase, control and preparation of supplier's shipping documents.

• Export & Import coordination: documentation, logistics, custom clearance.

• Handling of suppliers database.

• Backlog and WIP maintenance.

• Claims administration.

What you know

•Bachelor’s degree.

•2 years’ experience in order handling.

•Experienced in ERP system.

•Experienced in MS OFFICE.

•Good command of English, both oral and written.

•Good communication and coordination skill.

•Strong self-learning ability.

•Coordinate with others: Do proactive communication, build good relationship with other colleagues.

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

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귀하의 신원을 확인하기 위한 코드를 이메일로 보내드렸습니다. 받은 편지함에 이메일이 수신되지 않으면 스팸/정크 폴더를 확인하세요.

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