Join us as Field Service Team Manager To bring focused leadership to a team of service engineers to maintain operational capability whilst balancing the needs of the customer, business and the team.

About the Company:

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling, and purifying process that allows our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead.

Please feel free to peruse our website www.alfalaval.com

The position / About the Job :

In this job the Field Service Team Manager would be responsible for

• To bring focused leadership to a team of service engineers to maintain operational capability whilst balancing the needs of the customer, business, and the team. Support and coordinate team members to
  • Create an excellent customer experience
  • Meet the Service market demands
• Secure a strong QHSE culture within the team
• Leading change management to adapt to new market demands
• Manage and develop capabilities needed to support the overall Service strategy
• Support proactive service sales by lead generation in collaboration with Service sales
• Lead the team giving the direction and ensuring that they are performing with a strong customer orientated mindset.
• Lead the team even remotely giving the direction and ensuring that they are performing according with the service strategy with a strong customer orientated mindset
• Coordination of service requests based on the customer, priority and communication with customers, segments and concerned service engineers.
• Closely monitor utilization and efficiency of service engineers and effective use of available resources.
• Closely monitor the Performance Agreements customers & ensure the delivery of professional & superior customer experience.
• Plan and visit customers at regular intervals for understand their requirements and satisfaction towards the services provided.
• Implement and follow up on relevant KPIs to measure and improve performance
• Manage basic performance issues within the team appropriately and quickly
• Identify training needs and keep track of FSE competence improvement and personal development and skills matrix updates accordingly
• Ensure effective management of people in remote areas
• Ensure that the team are equipped with the right tools and the tools are fit for purpose.
• This role can be combined with:
  • FSE duties (execute all services of our 360º service portfolio on specific products, modules, and systems
  • Coordinator duties: responsibility for planning the field service activities
• Responsible for executing and providing technical support to customer: commissioning, installing, testing, repairing, and maintaining as well as condition monitoring and energy audits on products, modules and systems at customer site
• Troubleshoot, investigate, and resolve technical problems with deep application and deep product knowledge at customers site or remotely
• Capture Installed Base on site and communicate sales opportunities to sales organization
• Proactive service advice to customers relating to the 360-service portfolio
• Communicate product related change notifications (Service Bulletins)

Who you are?

Your strong business acumen and strategic approach will guide the organization to reach to the next level and deliver excellent customer experience and timely delivery. You are value driven person with high level of integrity. Your strong and courageous mindset is a key.

What you can be?

• Engineering Degree or Diploma with minimum 6-8 years of working experience
• Knowledge of Health, Safety & Environment in industrial manner.
• Knowledge of rotating equipment, Heat Transfer & fluid equipment’s.
• Knowledge of good mechanical maintenance practices.
• Knowledge about various type of mechanical measuring instruments.

Why should you apply

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
• In this role you will be reporting to Service Operations Manager of Alfa Laval India.