Ready to lead, inspire, and make an impact?

Framo is looking for a highly skilled Service Manager to drive the quality, efficiency, and organization of our operations. This role focuses on strategy, leadership, and team management, with an emphasis on delegating operational tasks to Team Leaders.

We are looking for an experienced leader with a strong technical background and proven ability to lead and develop teams, ensuring operational excellence while driving continuous improvement.

Your Role

As Service Manager, you will oversee and guide the activities of Team Leaders in Workshop, Project Engineering, and Field Service, ensuring smooth and efficient operations across these key areas. This role is strategic and tactical, focusing on leadership, delegation, and process optimization, rather than day-to-day operational tasks.

You will play a critical role in fostering a culture of safety, quality, and continuous improvement, while effectively aligning resources and strategies to meet organizational goals and deliver exceptional results. You are directly reporting to the Managing Director and you are part of the Management Team of Framo Nederland.

Key Responsibilities:

• Provide high-level technical support to customers as needed, ensuring effective solutions.
• Lead and manage Team Leaders, ensuring clarity in roles and delegating operational tasks for optimal efficiency.
• Develop and implement strategies to enhance quality, process efficiency, and overall team performance.
• Oversee resource planning, aligning personnel, tools, and technical competencies with operational targets.
• Collaborate closely with internal and external stakeholders to align services with business goals.
• Maintain strong relationships with customers in the region through regular interactions, professional follow-ups and customer visits.
• Foster and maintain a safety-first culture, ensuring adherence to protocols and integrating safety practices into daily operations.
• Drive continuous improvement initiatives to optimize processes, workflows, and team performance.
• Foster and maintain a safety-first culture by ensuring adherence to safety protocols and integrating safety practices into the Quality Management System (QMS).
• An active collaboration with HSE to achieve the Framo safety culture.
• Support the continued implementation and optimization of the project management module within the ERP system D365.
• Provide internal reporting on operational performance, ensure accurate financial settlement of field service projects, and monitor and address any invoicing backlogs.

About You:

You are a strategic and experienced leader with in-depth technical knowledge of Framo systems (Mechanical, Electrical, Hydraulic, etc.). Your ability to lead and manage teams effectively ensures that they perform to their full potential, delivering measurable results and fostering professional growth.

With your deep technical expertise, you oversee operations confidently, resolving challenges and identifying opportunities for continuous improvement. Your strong focus on leadership, quality, and efficiency makes you a critical contributor to the success and growth of the organization.

To ensure we attract the best technical talent, this position will be filled through open international recruitment.

What You Bring

• A HBO/level of thinking or equivalent experience in a technical or operational field.
• Experience in leading and managing teams in service.
• Strong technical expertise in mechanical, electrical, and hydraulic systems.
• Proven ability to delegate, guide, and develop Team Leaders to achieve outstanding results.
• Excellent communication and collaboration skills to align with teams, stakeholders, and customers.
• A strategic mindset with a strong focus on safety, quality, and continuous improvement.

Why Join Us?

This is your opportunity to step into a high-impact leadership role within a dynamic, international environment. At Framo, you will:

• Lead and manage a team of dedicated Team Leaders and technical professionals.
• Play a critical role in shaping operational strategy, efficiency, and performance.
• Utilize your expertise to drive improvements and support the growth of our organization.

Ready to take the lead? Apply now and help drive the success and future of Framo!