Global Technical Support Engineer

About us
At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

 

Who you are

As a person you are curious with the willingness and ability to constantly learn and develop over time. You are a strong team player who facilitates collaboration between others. You have a customer centric mindset and naturally seek to understand the customer so well as to make it possible to exceed expectations. You can quickly understand the core of a problem and focus on the most important aspects.

About the job

The main purpose of this position is to act as final line of support for technical queries and claims for our Master channels, Key partner and Sales Companies across the globe.

Key tasks:

• Trouble shooting of the technical issues raised by our customers via online or onsite.
• Sizing & Configuration of engineered products using different configuration tools.
• Building Network within the team and other departments such as R&D, Production and Product Management which is essential to support Global customers.

What you know

To succeed in this position, you:

• Could have a background as Dairy Technician, Marine Engineer or possess technical understanding of equipments like Pumps & Valves used in food, pharma, personal & home care industry which is a pre-requisite.

• Have good communication skills in English which is a pre-requisite and required to communicate with Global channels and sales companies.
• Previous experience in supporting customers at global level is preferred.
• Commissioning or Installation, or designing or maintenance of food, Dairy, Juice & Personal care, or pharma process plant will be preferred highly.

For more information, please contact.

Anshuman Raj Gurjar, Manager, Global Technical Services on +45 2895 4497.

Please submit your application as soon as possible and no later than 19th of May 2024.


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