We’re looking for
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About the Role
We’re looking for an OTC Team Lead to join our Kraków-based Finance Operations team. If you’re passionate about people development, process excellence, and continuous improvement, this is your opportunity to make a real impact.
Who You Are
You’re a natural leader who thrives in a collaborative environment. You enjoy guiding others, sharing knowledge, and building a culture of trust and accountability. You combine strong analytical thinking with a hands-on approach, and you’re motivated by finding smarter, more efficient ways of working. You’re comfortable managing complexity and change, and you bring energy and clarity to every challenge. Above all, you care about accuracy, customer satisfaction, and helping your team succeed.
Key Responsibilities
In this role, you will:
Lead, mentor, and develop a team of OTC (Order to Cash) and MD (Master Data) specialists
Conduct regular performance reviews, coaching sessions, and training to support growth and engagement
Foster a collaborative, high-performance culture focused on precision and customer satisfaction
Oversee daily OTC operations, including cash application, invoicing, collections, and credit management
Supervise MD activities such as customer and supplier account creation and sanction screenings
Monitor workload distribution and ensure service levels and KPIs are consistently achieved
Ensure compliance with company policies, internal controls, and audit requirements
Identify process gaps and implement improvements to enhance efficiency and reduce errors
Support automation and digitalization initiatives that drive smarter ways of working
Provide regular reporting on KPIs, aging, disputes, and process performance
Maintain professional communication with internal and external stakeholders to resolve issues and ensure smooth operations
Contribute to ad-hoc projects and continuous improvement activities
What You Bring
To succeed in this role, you bring:
A degree in Finance, Accounting, or a related field
At least 5 years of experience in OTC, Accounts Receivable, or related finance operations
Knowledge of end-to-end Master Data processes
Proven experience in people management and team development
Strong analytical skills with the ability to identify, forecast, and resolve complex issues
Excellent communication and numeric skills with great attention to detail
Adaptability to shifting priorities and deadlines
Fluency in English and Polish
Working knowledge of MS Office tools, especially Excel
A motivated, proactive mindset and a can-do attitude
Experience with multiple ERP systems – Movex/M3 experience is a plus
Knowledge of Credit Management processes will be an advantage
We Offer
Opportunities for professional growth and development
Flexible working hours (start between 7.30 and 9.30)
Hybrid work model – three days in the office, two days from home
Modern office on Przybyszewskiego Street 56 in Kraków
No formal dress code
Annual integration events and employee volunteering opportunities
Attractive benefits package including private medical care for you and your family, lunch card, life insurance, and access to MyBenefit platform
We look forward to Your application via Careers site.
Applications sent directly via email will be disregarded due to GDPR.
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© 2015-2026, Alfa Laval
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