We’re looking for
Lot No. 4, Jalan Anggerik Mokara 31/54, Shah Alam, Selangor, Malaysia, 40460
Full time
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Who You Are
You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.
If the above sounds like you, this position might be just what you’re looking for!
About The Job
This role will be based in The Ascent, PJ.
The Service Coordinator for Project and Service Execution is responsible for accurate, compliant, and timely execution of project and service orders for the Ocean Division. The role manages the full order lifecycle—from order booking to delivery and invoicing—ensuring compliance, documentation accuracy, and high customer satisfaction through proactive coordination with Project Engineers, Sales, Service Teams, Factories, Logistics, and Finance.
Job Description
Order Review and Booking
Ensuring compliance with quotation, procedures and policies, correct order entry, documentation accuracy, scope of work, and milestone management (if any).
Validate order scope and pricing before booking.
Ensure correct order entry in ERP for all service-related orders received from aftersales team.
Update orders booked accordingly into Project Management system for updates to stakeholders
Project Execution and Coordination
Coordinate with Project Engineers, Sales, and Supply Chain to monitor progress.
Support project timelines by tracking production status, readiness, and delivery schedules.
Manage change orders, variation requests, and updated documentation throughout project lifecycle.
Manages order backlog management on timely invoices and accurate forecast.
Supporting claims closure with stakeholder (where necessary)
Supply Chain and Logistics
Raise and manage purchase orders to supply centers or external vendors for long‑lead and custom components.
Follow up on material readiness, consolidation planning, and logistics coordination.
Ensure timely and accurate delivery aligned with project milestones.
Invoicing and Financial Controls
Initiate timely invoicing based on order terms (where necessary).
Ensure correct submission of billing documents to support cash collection.
Coordinate with Finance and Project Engineers on documentation, and final billing.
Backlog Management and Risk Mitigation
Maintain accurate backlog records and ensure regular follow-up on order progress.
Identify and escalate risks related to delays and supplier issues, manpower constraints, or logistical challenges.
Participate in backlog review meetings and drive resolution of blockers.
What You Know
Bachelor’s degree in Business Administration, Supply Chain, or related field.
Minimum 3–5 years’ experience in service or project order execution and coordination.
Experience working in an engineering or manufacturing environment is preferred.
Strong understanding of project / service-based order handling
Knowledge of ERP order processing (iScala/MS Dynamics or equivalent).
Ability to perform business support services including commercial terms review skills and interact with individuals at all levels.
Experience with logistics processes, good in Incoterms, export/import documentation, and supply chain coordination.
Strong attention to detail and structured working approach.
Effective communication and stakeholder management skills.
What’s In It For You
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.
We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
Please apply through the link above no later than 14th May 2026.
We are conducting a continuous review of received applications. We do not accept applications via email, due to General Data Protection Regulation (GDPR).
© 2015-2026, Alfa Laval
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