Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. 

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job…

The Technical Support Specialist is to support sales growth of Alfa Laval’s Marine Portfolio into Maritime and Land Based Diesel Power through quote generation and follow-up in addition to technical product support. Specific tasks may be highly reactive based on day-to-day needs of internal and external customers. Activities are accomplished with minimal review and assistance.

This is a hybrid position located in Broken Arrow, OK or Buffalo, NY.

Responsibilities include:

• Receives inquiries from potential and current customers, reviewing relevant inquiry documents and specifications. Understand customer drivers to make the right proposals. Attend meetings with customers and consultants, when required.

• Uses Alfa Laval proprietary software and industry standard software to size and price air coolers to meet the specific needs of potential customers.

• Optimizes designs through knowledge of heat transfer and fluid dynamics.

• Provides written proposals that accurately describe the coolers and comments resulting from spec review. Ensure competitive, accurate and timely formulation of quotation documents, in coordination with relevant internal stakeholders.

• Proactive risk assessment. Participate in Project Sales Plan (PSP) review, when required. Review of customer contract. Identify, understand and coordinate potential risks happening on the execution phase and endeavor to eliminate or mitigate them in bid stage.

• Assist sales by responding to technical inquiries in a timely manner.

• Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and decisions.

• Works with customers to educate and develop their staff to be more knowledgeable about the product.

• Assists Manager with other tasks as needed.

• Identify areas for improvement to increase sales efficiency and competitiveness. Actively consulting Customer, Sales and Operations colleagues, also via lesson learned.

• Support and interact with sales companies globally.

• Support improvements in bid process.

• Drive development of tools, templates for bids.

• Follows all safety policies and company-wide safety requirements; encourages action assuring safe behavior; confronts unsafe behavior and conditions proactively and positively.

• Complies with all company policies and procedures.

• Conducts themselves in a considerate, professional, cooperative, and helpful manner toward fellow employees, customers, vendors, and visitors.

What you know:

• Engineering degree in Mechanical or Chemical preferred.

• Minimum 3 years of experience in the field of quotation preparation, project management or application engineer.

• Thorough knowledge of fluids and heat transfer.

• 1 yrs. experience working with heat exchangers or pressure vessels.

• Detailed-oriented with ability to multi-task in a fast-paced work environment.

• Excellent verbal and written communication skills to speak with coworkers and customers on a regular basis.

• Excellent organizational skills with the ability to prioritize tasks and operations.

• Knowledge of API, ASME, PED, and other pressure vessel codes a plus.

• Experience with engineering calculation software.

• Experience with MS Office Suite.

• Collaborative, solution-oriented approach with strong oral and written communication skills.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

What’s in it for you?

At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right.  The base salary for this role is typically $90,000.00 to $112,000.00.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, for this particular role, we are prioritizing candidates who are currently residing in USA or have an established presence in the area

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer