Customer Service Professional (w/ logistics experience)

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

If you are a passionate to offer sustainable solutions for customers, this position is for you.

Your mission

A Customer Service Professional acts as the primary point of contact for customers regarding the status of their orders. This role is crucial in ensuring a seamless customer experience by managing the order-to-cash process and contributing significantly to overall customer satisfaction.

A customer support daily job includes.

• Your approach to organizing and planning the conversion of order quotes and place purchase orders to the different production Alfa Laval factories across the world for key global customers (Order fulfillment, Ordering Equipment, Monitoring cost, Warehousing, Order Shipping, Customer Invoicing, control and follow up Inmex program).
• Your follow up discipline to ensure that the purchase order is completed from the delivery of production to the dispatch of the item to its destination. (order status, delivery date, purchase, control and preparation of customer’s shipping documents)
• Your communication skills to create and send to clients all the export documents necessary to complete the due process of nationalization for the items.
• Your customer focus orientation to inform the client of the "proof of delivery" to validate that the DOT was completed.
• Your Import coordination experience to ensure a clear communication with logistics, review proper
• With your coaching and communication skills you can create a great customer experience working with internal and external teams.
• You will be responsible for maintaining the traceability information of the order conversion, confirmation, order fulfilment / communication with clients, billing and proof of delivery (POD) through the company's CRM.
• You will be responsible for the billing as "ready to invoice" for all customers in the assigned sales division.
• Backlog, WIP maintenance and claims administration experience is necessary to create a better customer experience

The profile that fit with these duties is:

Bachelor´s degree, ideally with specialization or background in International Commerce and or Logistics

Knowledge of International transport processes

• Minimum 4 years of experience in positions with responsibilities for imports and exports to build strong customer relationships
• Knowledge of Incoterms, import and export procedures, national tariff regulations, INMEX program, logistic, Mexican invoicing.
• Microsoft Office (Word, Excel, PP)
• English and Spanish language in advanced 

Practicalities

• Hybrid Scheme
• Offices in Tlalnepantla Edo Mex
• Type of contract: Mexican contract + benefits above to the law
• Non-Mexican citizen must have recent Mexican working visa
• All aspirants must have recent USA visa.

"We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role.

 To help us achieve this we apply pymetrics assessments, and upon application you will be invited to play the assessment games."

We would love to hear from you by this media and do not hesitate to visit our local site at www.alfalaval.mx 

We offer

The opportunity to work in a company of constant change that allows the employees to work with total ownership and accountability