Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

We are looking for a detail-oriented Customer Support - Order Handler to join our team in Sofia. In this role, you will play a key part in ensuring smooth processing of customers’ orders, providing exceptional customer service, and managing customer inquiries related to their orders.

Key Responsibilities:

• Manage the order to cash process, overseeing everything from order acceptance to invoicing. This includes order fulfillment, ordering equipment, spare parts, providing technical expertise, monitoring costs, warehousing, order shipping, and customer invoicing
• Responsible for the quotation of spare parts, ensuring that customers receive accurate pricing and timely responses
• Provide customer support throughout the process, including order status updates and delivery dates, while also managing the purchase, control, and preparation of supplier shipping documents
• Coordinate export and import activities, handling documentation, logistics, and customs clearance to ensure smooth international transactions
• Administer claims management throughout the order fulfillment process, ensuring customer satisfaction and timely resolution
• In a small portion of your time, you will ensure that the office area runs smoothly, handling various office tasks as needed

Your qualifications:

• High School diploma or equivalent; a degree in Business, Logistics, Finance, or a related field
• Strong communication skills in English
• Previous experience in customer support, logistics, or supply chain management
• Familiarity with ERP systems is a plus
• Attention to detail and strong organizational skills
• Proficiency in Microsoft Office, particularly Excel
• Ability to work independently and as part of a team

What’s In It For You:

• We offer you an interesting position in an open and friendly environment where we help each other to develop and create value for our customers
• Exciting place to build a global network with different nationalities to mingle and to learn
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things, every day