Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

As our new Product Manager Service, you will play a crucial role in ensuring the successful delivery and support of our services products to customers. Your primary responsibility will be to develop and manage the service offerings of our products (covering the whole range of service types, including customer training and digital services) that enhance customer satisfaction, drive adoption, and maximize the value of our products to drive the realization of our innovative marine energy solutions. You will work across our three product solution areas - Environmental Solutions, Heating Solutions, and Safety Solutions - in collaboration with the other product managers and cross-functional teams. In this role, you will take on a range of responsibilities, including:

• Collaborate with product managers and cross-functional/cross-country teams (sales, sales companies, engineering, operations, service & marketing) to develop and execute product service strategies.

• Work closely with the sales team to support key customer accounts by providing technical expertise, conducting product training, and participating in customer visits and presentations.

• Conduct market analysis to understand customer needs, competitive landscape, and industry trends.

• Stay updated on industry trends, technological advancements, and regulatory changes affecting the Marine Division's service solutions.

• Monitor service performance metrics (profitability & volume), analyze customer feedback, and drive continuous improvement initiatives.

• Drive lead generation and evaluate future service product opportunities based on cost-benefit analysis.

• Define needs & demands for the development of service products and set priorities.

• Lead early stages of service development projects and support project managers during pre-study phases.

• Monitor service product portfolio delivery (on-time, within budget, quality) in collaboration with Product Development, Service, and Marketing Communications.

• Lead & coordinate product launches, working with marketing teams to promote service products.

• Develop and manage partnerships with service providers to enhance service capabilities.

• Ensure service offerings are scalable, sustainable, and aligned with the Service department strategy.

• Ensure the service product provides a great user experience.

• Collaborate with sales and marketing to effectively position and execute offerings in the market.

• Collaborate and align with Global and other Marine BUs.

About you

You bring a commercially driven mindset that is essential for identifying market opportunities and driving product success. Your strategic thinking enables you to develop and implement effective product roadmaps that align with business goals. You are adept at building relationships with stakeholders, and customers, ensuring clear communication and collaboration throughout the product lifecycle. Your organizational skills help you manage multiple projects simultaneously, keeping everything on track and within deadlines.

Working in a diverse, international environment is second nature to you. You thrive on a variety of perspectives and cultures, which enhances your ability to lead cross-functional teams effectively. Your leadership skills and self-driven attitude inspire and motivate your team to achieve their best and a common goal - collaboration is at the heart of your approach. You excel in stakeholder management, ensuring that all parties are aligned and working towards common objectives. Your ambition and goal-oriented drive push you to exceed expectations, constantly pushing the boundaries of what is possible.

Required Qualifications:

• You hold a degree in engineering or a related field, providing a strong technical foundation.

• You have 5+ years of experience in a similar industry, bringing valuable technical expertise.

• You have a keen understanding of market dynamics, customer needs, and the competitive landscape, enabling you to make informed product decisions.

• You are adept at interacting with customers, asking insightful questions, and listening carefully to identify their needs.

Preferred Qualifications:

• Experience in service or field roles, providing you with practical insight and a hands-on understanding of customers’ needs and product performance.

As part of a global organization, speaking and writing English is a prerequisite.

For more information, please contact

Manager Product Management, Christelle Hugon-Lamic at Christelle.HugonLamic@alfalaval.com or Talent Acquisition Partner, Regitze Stenholt Skytte Jørgensen at regitzestenholtskytte.jorgensen@alfalaval.com. 

Please send your application no later than 13.06.2025.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, for this particular role, we are prioritizing candidates who are currently residing in Aalborg or have an established presence in the area.

We are conducting a continuous review of received applications. We do not accept applications via email, due to General Data Protection Regulation (GDPR).

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this, we apply Pymetrics assessments. Upon application, you will be invited to play the assessment games and completing them is mandatory.

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