We’re looking for

Service Delivery & Transformation Manager

Sydney, New South Wales, Australia, SYDNEY

Full time

Inscreva-se agora

Inscreva-se agora

Você não?

Enviamos um código por e-mail para verificar sua identidade. Por favor, verifique sua pasta de spam/lixo se você não receber o e-mail em sua caixa de entrada.

Você será direcionado para a nossa página de candidatura a oportunidades de emprego.

Indique um Amigo

Você não?

Enviamos um código por e-mail para verificar sua identidade. Por favor, verifique sua pasta de spam/lixo se você não receber o e-mail em sua caixa de entrada.

Obrigado pela recomendação.

About the job

Service Delivery & Transformation Manager

  • Sydney
  • Full time

About Us:

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. 

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day. 

 

Benefits:

  • 25 days annual leave
  • Life & TPD Insurance
  • Access to EAP services 
  • Flexible work arrangements

About the Role:

We are seeking an experienced and forward-thinking Service Delivery & Transformation Manager to join our Service Operations leadership team. This is a newly created role, offering the opportunity to shape the future of our service delivery across Oceania by driving transformation, efficiency, and continuous improvement.

Why this role:

This is not just a management role—it’s a chance to be a change leader. You’ll play a pivotal part in strengthening our operations, supporting our people, and delivering outstanding value to customers. You’ll work strategically with senior leaders while staying close to the ground to ensure processes, tools, and teams are equipped for long-term success.

What you'll do:

  • Lead transformation & improvement initiatives – Support large investments in our Service Centres & continuous improvement projects, implement best practices, and roll out new digital tools and processes across the region.
  • Strengthen service quality – Identify and close process gaps, improve efficiency, and ensure operational excellence every step of the way
  • Create a technical support community  – Guide Product & Application experts (5 people across Oceania) by providing tools and processes to ensure support can be provided to the Operations team whenever required
  • Develop people & competence – Identify training needs, support competence development frameworks, and create a culture of continuous learning and improvement.
  • Be a future process owner – Lead the rollout of our key Service IT tools and other core programs, setting standards that will shape how service is delivered for years to come.
  • Enable collaboration & coordination – Manage the coordinator team (3 people across the region), ensure smooth execution of customer commitments, and align service operations with business priorities.

What we're looking for:

  • Proven experience in service operations, transformation, or continuous improvement—ideally in a complex manufacturing or industrial environment.
  • Strong background in lean management, continuous improvement, or transformation/investment projects
  • Ability to balance strategic thinking with hands-on execution.
  • A collaborative leader who thrives on empowering teams and improving customer experience.

What's in it for you:

  • The chance to build and lead a transformation agenda with direct impact across Oceania.
  • A strategic role with real ownership, working closely with the Service Operations leadership team.
  • Opportunities to shape the way we deliver services for the future and grow towards other senior leadership roles in Alfa Laval.

Recomendar Vagas

Purchaser

Regular JR0037828 Monza Monza e Brianza Italy Monza, Monza e Brianza, Italy Sourcing Full time
Introduction Alfa Laval è una multinazionale svedese presente in Italia da più di 100 anni con uffici commerciali, aree produttive e di ricerca e sviluppo. Nel Team Purchasing offriamo una posizione sfidante in un ambiente aperto e propositivo. Al...

Document Controller

Regular JR0039768 Kolding. Espoo. Billingstad. Flemingsberg Uusimaa. Viken. Stockholms län Denmark. Finland. Norway. Sweden Kolding, Denmark. Espoo, Uusimaa, Finland. Billingstad, Viken, Norway. Flemingsberg, Stockholms län, Sweden Sales Full time
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initi...

Area Sales Manager_ Gujarat

Regular JR0038781 Baroda Gujarat India Baroda, Gujarat, India Sales Full time
Alfa Laval India is looking for a position of Area Sales Manager _ Gujarat for Energy Service.About the Company:In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our glo...

Product & Application Executive- Equipment

Regular JR0039243 Pune Maharashtra India Pune, Maharashtra, India Sales Full time
PRODUCT & APPLICATION EXECUTIVE - EQUIPMENT BUSINESS Location: Pune Join us as our P&A Executive-Partner Business to advance and learn alongside accomplished business leaders to help customers around the world to optimize their processes and ena...

Project System Engineer

Fixed_Term JR0038732 Nijmegen Gelderland Netherlands Nijmegen, Gelderland, Netherlands Engineering Full time
Project System Engineer Alfa Laval Nijmegen BV is part of the Business Unit Heat & Gas Systems within Alfa Laval, market leader for providing equipment for oceangoing vessels in the maritime industry. We (Alfa Laval) are dedicated to supporting ou...

Health & Safety Manager

Fixed_Term JR0039649 Shanghai Shanghai China 淮海路东段, Shanghai, China Quality, Health & Safety Full time
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initia...

Vamos nos conectar

Junte-se agora à Alfa Laval Talent Community!

Você não?

Enviamos um código por e-mail para verificar sua identidade. Por favor, verifique sua pasta de spam/lixo se você não receber o e-mail em sua caixa de entrada.

Obrigado por se juntar à nossa Talent Community!