Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.​

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

In Nakskov, we are now looking for a person that can take our processes and systems to the next level. During 2026 we will start rolling out Siemens Teamcenter and Microsoft Dynamics 365 and to support this we are now looking for an experienced customer service agent to assist us through this journey. The role will be alternating operational tasks such as order handling, claims administration and planning but also performing gap analysis on current setup, identifying development potential and setting new ways of working. The project will be supported by Alfa Laval's central ERP team as well as a cross functional team made up of members in the closest three factories within Business Unit Decanters. Key Tasks:

• Manage the order to cash process for standard orders, from order acceptance to invoicing (Order fulfillment, Ordering Equipment, Parts & Technical expertise, Monitoring cost, Warehousing, Order Shipping and Customer Invoicing).

• Customer support during the process: order status, delivery date.

•  Backlog and WIP maintenance.

•  Claims administration.

• Secure compliance with export control policy

The position is a fixed term assignment for an 18-month period starting as soon as possible. This is a great opportunity to get into the greater Alfa Laval Group and since Alfa Laval Nakskov is on a growth path we hope to be able to offer permanent positions before the end of the assignment. The positions are located at our site in Nakskov, but we offer the opportunity to work from home or our Søborg office 1-2 days a week. 

What you know

We believe that you have at least a couple of years in a role doing order handling or customer support and that you are used to working in a system environment and a strong user in the Microsoft Office suite.

While your educational background is of secondary importance to us, we do expect you to have at least a couple of years of experience within customer services and you are used to using Microsoft Office package. It is an advantage if you have experience within different order handling systems. Excellent communication skills in English both spoken and written is a prerequisite for this position. Another Scandinavian language would be a plus.

Who you are

We are looking for someone who is serviced and result-oriented with the ability to act fast on customer requests and understand the importance of acting correctly and getting things done. You own a naturel desire and flair for solving technical challenges, either by yourself or in collaboration with workshops, or colleagues. Creating a network in the organization comes natural to you. You have a strong attitude to follow up, nurture and close leads proactively, either from our external sales, field service engineers or as a chat agent.

What’s in it for you?

160 dedicated and skilled colleagues who work in an international environment with a lot of potential and job security over the coming years. We offer a challenging position, with a lot of possibilities in an open and innovative environment where we help each other to develop and create value. You are not alone; you will have all the support you need from our central Sourcing dept. Your work will have a true impact on a sustainable future and Alfa Laval’s future success.

For more information:

Supply Chain Manager, Martin Andersen, +45 2124 1299 or martin.andersen@alfalaval.com

Senior Talent Acquisition Partner, Claus Wiinholt on claus.wiinholt@alfalaval.com

We review applications on an ongoing basis and conduct interviews continuously throughout the recruitment process. Therefore, we encourage you to apply as soon as possible.

Please note that we do not accept applications submitted via email. In accordance with the General Data Protection Regulation (GDPR), any applications sent by email will be deleted.

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

#LI-CW1