Job Title: IT Support Engineer (Fresher)

Location: Dubai

Job Type: Full-time
Experience: Fresher / Entry-level

Job Description:

We are seeking a highly motivated and enthusiastic IT Support Fresher to join our dedicated IT team. This entry-level position is perfect for individuals eager to kickstart their career in information technology and gain hands-on experience in a fast-paced environment. The successful candidate will be responsible for providing first-level technical support to our employees, ensuring smooth operation of IT systems, and contributing to a positive user experience.

Key Responsibilities:

• Provide first-level technical support to end-users by diagnosing and resolving hardware, software, and network connectivity issues.

• Assist with the setup, configuration, and troubleshooting of computers, peripherals, and mobile devices.

• Install, configure, and update software applications, including Microsoft Office Suite, operating systems (primarily Windows).

• Maintain documentation of common issues, solutions, and support activities.

• Collaborate with senior IT staff to escalate and resolve complex issues.

• Participate in IT asset management and inventory tracking.

• Contribute to maintaining a clean and organized IT workspace.

• Learn and adapt to new technologies and IT best practices

• Deliver excellent customer service by communicating effectively and resolving user issues promptly.

Required Qualifications & Skills:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• Proficiency with Windows operating systems and Microsoft Office Suite.

• Basic understanding of networking concepts such as IP addressing and DHCP.

• Strong troubleshooting and problem-solving skills.

• Excellent communication skills, both verbal and written.

• Ability to work independently and in a team environment.

• Willingness to learn and adapt in a fast-paced technical environment.

Preferred (Optional):

• Prior internship or project experience in an IT-related role.

• Basic knowledge of IT ticketing systems

• Certifications such as CompTIA A+, ITIL Foundation, or similar.

What We Offer

• Opportunity to gain hands-on experience in a real-world IT environment.

• Mentorship and guidance from experienced IT professionals.

• Exposure to a wide range of IT technologies and systems.

• A supportive and collaborative work culture.

• Opportunities for professional development and career growth.