Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Job Objective:

Coordinate and manage the activities of the field service team, ensuring the efficient execution of maintenance, repair, and equipment installation tasks. Optimize the use of the organization's available resources and technological tools for effective planning, clear communication, and compliance with quality and safety standards. Ensure customer satisfaction through organized and efficient service management.

Main Responsibilities:

• Plan and coordinate the requirements/tasks for each field service in the region.
• Supervise compliance with execution schedules for each service.
• Serve as the point of contact between customers, service engineers, and other internal company departments.
• Manage the resources and tools required for service execution.
• Ensure strict compliance with safety and quality standards in each service.
• Maintain detailed records of performed interventions and ensure proper service closure.
• Manage additional actions and opportunities identified in service reports from engineers.
• Ensure that work is executed according to its priority in close collaboration with Team Managers.
• Support and contribute to the preparation of complex or non-standard service field quotes to meet company/division objectives.
• Guarantee timely control of the order portfolio and credit inquiries.
• Manage Performance Agreements in close collaboration with the service sales team.
• Supervise special tools, certifications, vaccinations, and related documentation for service engineers.

Job Requirements:

Education and Experience:

• Degree in Mechanical, Mechatronics, Electrical, Industrial Engineering, or related fields.
• Minimum of 3 years of experience in field service coordination or similar planning roles.
• Knowledge of industrial equipment maintenance and supplier management.

Technical Skills:

• Proficiency in service or asset management software.
• Advanced proficiency in Office 365.
• Knowledge of industrial safety protocols, Lean Manufacturing, and continuous improvement methodologies.
• Ability to interpret technical equipment documentation.

Soft Skills:

• Excellent communication and leadership skills.
• Strong problem-solving abilities.
• Organizational and time management skills.
• Customer orientation and teamwork.

Conditions:

• Availability to travel: Yes
• English Level: Intermediate or Advanced