Global Service Administration

At Alfa Laval Nijmegen B.V. we develop, sell, and produce equipment for the maritime industry, to help them combat harmful emissions with our Exhaust Gas Cleaning portfolio. We also provide essential safety equipment with our Inert Gas Systems, which we have been supplying for over 50 years. Alfa Laval is a market leading brand with a strong customer base consisting of shipowners and yards.  

About the job

The ‘Global Service Administration Employee’ is responsible for taking care of the administrative tasks within the customer service department. Majority of these tasks are related but not limited to the Global Field Service Operations.

• Prepare quotations and generate orders for site support, service visits, commissioning and training.
• Keep administrative overview of all information related to service visits.
• Check and process expense reports, time sheets and other documents of the Field Service Engineers.
• Generate orders for warranty claims and jobs.
• Correspondence with Alfa Laval Sales and Service Companies.
• Process invoices, check and approve.
• Credit Control monitor customer’s payment and follows up proactively.
• Control and process invoices from travel agencies and other travel related matters .
• Prepare and send invoices for customers and ensure that these are correct and complete.
• Responsible for managing and actuate the debtors summary list, and follow up.
• Answer questions of customers by phone and email.
• Receipt and process of generic invoices.

Who you are

Customer centricity is in your DNA. You’re good at driving strategy for building and maintaining business relationships, both with our colleagues as well as our customers. You go the extra mile to accelerate their success.

• MBO working- and competence level;
• 4 - 5 years of experience in a similar position;
• Experience with multi-cultural International Organization;
• In depth knowledge of Microsoft Office.
• Good organizational skills.
• Understanding of business financials.
• Customer oriented.
• Excellent written and oral communication skills in English.

What we offer

As Global Service Administrator, you will become part of a diverse team of collaborative colleagues. You help our customers service department taking care of administrative tasks for the global field service operations.

The job benefits include:

• a fulltime position.
• 24 vacation days as well as 13 ADV days for a fulltime position.
• A performance bonus of up to 10% of your annual salary.
• A company fitness plan where you can get a discount in over 3000 sporting venues in the Netherlands.
• Flexible working hours, as well as the possibility to work from home.

Do you want to be a part of Alfa Laval Nijmegen?

Are you curious? Use the button below to apply directly – in Dutch or English.

Not ready to apply yet? Please contact me for more information or other career opportunities at Alfa Laval Nijmegen.

Rachid L’Bouny

recruitment.nijmegen@alfalaval.com

+31(0)645256520