Service Operations Coordinator Trainee

Alfa Laval Africa is looking for Service Operations Coordinator Trainee to be in Johannesburg, South Africa. This is an interesting and challenging opportunity to be part of a dynamic, motivated & competent team and presents growth opportunities in one of the most interesting markets!!

About Us

Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry.

Company Profile.

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling, and purifying process that allows our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we can all be very proud of what we do.

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. Our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead. Please feel free to peruse our website www.alfalaval.com

Job Description

Planning the service center activities to

• Create excellent customer experience.

• Progress service jobs and provide information to all key stakeholders,

• Safeguard job priority, contractual obligations & customer expectations,

• Planning and coordination of internal service requests with customers, Field Service Engineers and/or external service providers.

• Planning and daily management of service engineers work schedules.

• Manage engineers' further actions/leads from service reports.

• Ensure that jobs are executed according to importance in close cooperation with Team Managers.

• Support and input complex/nonstandard quotations for Field Service to meet company/divisional targets.

• Ensure timely control of order backlog and credit queries.

•  In some cases, it is responsible for key responsibilities within warehouse and logistics in the Service Centre.

•  Daily management of Field Service Engineer's work schedules optimizing resources, travel activities, balancing workload and utilizing Field Service Engineers according to their area of expertise.

•  Ensure that jobs are executed with high customer focus, in a timely manner and according to local prioritization criteria.

•  Execution of pre-mobilizataion safety checks with customers according to global standards

•  Control Field Service order backlog and ensure consistent flow of relevant information from Field Service to Customer Service allowing for timely customer invoicing.

•  Monitoring of special tools, certifications, work permits and vaccinations. 

Quality management and continuous improvement 

• Quality management (QCP, QMP, Technical Reports)

• Management of warranty claim

• Management of NCR

• Support with continuous improvement initiatives

Tool control 

• Certification and calibration 

• Inspection of all tools. 

• Arranging services of tools 

Purchasing 

• Generating of  PR and PO 

• Reviewing of Service Center suppliers  

Workplace & Hierarchy

The position is in Johannesburg; Service Centre South Africa and the work area is mainly focused on the installed base across the South & East Africa. The position will be reporting to Service Operations Manager located in Johannesburg.

Candidate profile

• A self-starter who is hardworking

• Customer centric approach

• Ability to work well both within the team and independently

• Ability to multitask, work to deadlines, people oriented & thriving in multicultural environment

• Ability to prepare high quality technical report.

• Team / people oriented, thriving in multicultural environment

• Dynamic, persistent, reliable and goal oriented

Background

• Education Qualification-Diploma/Degree in Industrial Engineering

• Strong communication skills in English, (spoken and written), are essential, along with an understanding of Microsoft Office products.

• Be able to work on Microsoft Excel spreadsheet with minimal supervision.

Why Alfa Laval?

• An exciting place to build your career having opportunity to expand your global network, inside and outside of Alfa Laval, with different nationalities.

• Excellent learning opportunity to work with our global leaders.

• We offer you an interesting and challenging position in an international, open, and friendly environment where we help each other to develop and create value for our customers

"We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."