Alfa Laval Nordic is looking for a claims handler

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.​

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Who are you?

You are best when it comes to creating superior customer experience with a strong focus on high quality and continuous improvement of processes. With your structured and systematic approach, you take complete ownership of your tasks where it is natural for you to be investigating, driving processes and do a continuous follow up. It is also natural for you to create long-term relations by being a professional, competent, and proactive sparring partner. As a person you are open minded and patient which also reflects in the way you communicate.

About the job

As our new Claim Handler, your main purpose will be to guide our colleagues and customers through the entire claim process – you will be our customer’s go-to person. Some of your tasks will include:

• When a claim is filed, you will make sure to collect relevant and detail-orientated information from the customer and registration the claim in ACT (claim tool) to secure the availability of relevant data.

• You will collaborate with other knowledgeable task owners who provides valuable insights and actions necessary for the actual claim.

• You will follow up and make sure that claims are handled and closed as quickly as possible, keeping our customers informed, and handle all administrative tasks involving the claim

What you know

We see Claims handling as an art, it requires a special kind of person. We imagine you have a technical bachelor’s degree and/or equivalent knowledge gained in work life. To succeed in this position, we expect you have 3 years of experience within Claims handling or customer services - it is an advantage if you have experiences from similar industries.

As part of a global organisation, speaking and writing English is a prerequisite for this position. A Scandi-navian language is as important as well, either Finish or Danish is preferred.

What´s in it for you

A challenging job in a global organization with many contacts and the possibility of further development of both professional and personal skills, where you have the opportunity to influence your job and future career. An informal working environment where you, together with your dedicated colleagues, help create positive and motivating atmosphere.

For more information, please contact

Pernille Freudendahl - Customer Support Manager -pernille.freudendahl@alfalaval.com.

Reece Watmore - Talent Acquisition Partner - Reece.watmore@alfalaval.com

We look forward to hearing from you soon!

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

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