Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. 

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Who you are

You are a self-motivated team player with the ability to work in line with Alfa Laval drivers:  Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks.

About the job

As an integral member of our team, you will play a pivotal role in providing overall support for repair and reconditioning work for both our external and internal customers. You will have the opportunity to  function with minimal supervision to provide quotations to our sales force, prioritize and coordinate repairs, manage each repair order, continually seeking ways to improve repair processes and techniques. Communication will play a big role in your job by contacting customers and internal areas with a focus on a successful experience for our clients. Currently, this is an on-site opportunity located in Des Moines.

As a part of the team, you will:  

• Prioritize and coordinate the overall flow of repair and reconditioning projects with Team Leaders and Management, focusing on improving utilization and throughput
• Maintain production schedules and assist with regularly scheduled production meetings
• Research customer equipment in proprietary systems to confirm accuracy of parts and lead time
• Create job packets for repair and reconditioning projects with applicable drawings, quality plans and checklists, scan sheets, and EHS related documentation
• Create and formalize repair quotes to end customers and internal Sales teams
• Review of shop quotes before pricing and finalization
• Perform tasks within proprietary applications in MRP and Lotus Notes systems (order parts and expedite as needed, create PO’s for outsource operations, occasionally schedule freight, etc.)
• Interact and communicate repair information to shop, end customers, and sales personnel
• Assist Service Center team to meet published baseline measurements and KPI’s
• Manage job costs
• Act as primary backup for Order Coordinator as needed
• Maintain applicable inventory reports, records, and proprietary software.
• Coordinate and assist in the completion and documentation of all ACT warranty claims
• Positive participation in meetings and improvement initiatives

Main job is in an office environment with approximately 25% of the time in a machine shop & welding environment where there is the possibility of coming into contact with residues of customers’ products.

May have occasion to move parts up to 50 lbs.

What you know: 

You have a High School diploma or equivalent, strong written and verbal communication skills, a respectful approach to working with others, the ability to travel occasionally, and prior experience with: 

• Five years hands-on experience with repairing/reconditioning in a manufacturing, job shop or customer service environment desirable.
• Experience with ​Project Management and/or Microsoft Suite desirable.
• Ability to read and work from blueprints
• Ability to prioritize work and meet deadlines
• Demonstrate ability to perform effectively within a team environment
• Some understanding of machining and welding techniques
• Ability to work within stressful situations
• Fundamental knowledge of standard word processing software and spreadsheets

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right.  The base salary for this role is typically $25/hr to $32/hr. 

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

EEO/Vet/Disabled Employer