About You

We are looking for a highly skilled and experienced candidate to become a Field Service Team Manager. 

The successful candidate will be responsible for leading a team of competent FSE’s including day-to-day coordination and operations, ensuring service excellence, and provide strong safety culture to the team and driving the team towards achieving and exceeding their goals. 

Employee Benefits

• 25 days annual leave
• Life Insurance
• Access to EAP services
• Hybrid work

Location & Travel 

This role will be placed in Sydney, reporting to Field Service Manager Australia. Travel expected to visit branch offices and customers. 

Roles & Responsibilities

Management

• Lead and manage the team giving the direction and ensuring that they are performing with a strong​ customer orientated mindset​. 

• Lead recruitment and onboarding process for the team. 

• Develop, motivate, and coach direct reports and secure a proper competence development by driving internal and external trainings. Ensure that Engineers with the correct skills are utilized for the relevant jobs​. 

• Conduct employee reviews, include competence profile and skills matrix updates​ and performance development plans when it is required. Manage performance issues within the team appropriately and quickly​. Support team to develop career path and succession planning. 

• Cost effective management of team aligned with the approved budget for operations (general purchases) and according to sales quotations (jobs related costs). 

Coordination

• Overall responsible for planning and daily management of Service Engineers work schedules – supported by Coordinator 

• Receiving service request from sales, assess the service requirement and communicate with sales/customer if clarification is needed 

• Ensure effective communication with customers on job planning and coordination of jobs with the team. 

• Prepare assessments ready for quotations and check final service reports and job costings. 

Other

• Secure a strong QHSE culture within the team​. 

• Ensure that the team are equipped with the right tools, PPE and conduct frequent audits on tools and equipment etc. Ensure all tools and equipment are calibrated and documented. 

• Collaborate with sales team and Service Operation management in service transformation initiatives. 

• Be accountable for the team KPI’s.