Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. 

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

As an integral member of our team, you will be responsible to support the service sales business for HVAC heat exchangers. You will be responsible for managing designated customer accounts and channels, contributing to the overall success and growth of our organization. Currently, this is a Hybrid opportunity located in Richmond, VA.

As a part of the team, you will:

• Be responsible for managing customer accounts in the Southeast Region.
• Follow established sales processes to promote and sell Alfa Laval Products and services
• Look for and manage leads from the market to convert them into real business opportunities, growing and securing the projects pipeline.
• Analyze and understand market insights and the customers buying behavior; make sales plans according to the business division strategy and targets.
• Develop transactional, complex and value service quotes for the GPHE Equipment Service Team, stressing the unique selling points.
• Actively follow up the quote in order to understand if the proposed value is understood and if it is matching the customer needs.
• Provide support to customer during the quotation process.
• Use the CRM tool and other tools to support the sales process.
• Drive and implement improvement projects that increase team efficiency.
• Travel up to 25%.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

What you know:

You have bachelors degree, engineering or business preferred, and you:

• At least three years experience preferred within the following industries: Process equipment suppliers to the dairy, food, or pharmaceutical processing industries. Dairy, food, oil & gas, mining, datacenters, refrigeration, HVAC, or pharmaceutical processors (end-users).
• Experience handling quotations and customer communication
• Strong customer service orientation and sense of urgency
• Ability to prioritize and manage multiple tasks simultaneously
• Excellent communication and interpersonal skills
• Strong attention to detail and follow-up skillset
• Working knowledge of Microsoft Office systems, specifically strong excel skills

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right.  The base salary for this role is typically $75,000 - $85,000.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer