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Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About the job
In this role, you will have the opportunity to drive customer satisfaction by providing support to Order and Shop Coordinators, Shop Team Leads, and to Alfa Laval representatives and end users related to repair work. You will be responsible for leading, developing and securing a high performing team in line with the overall Service strategy and the Alfa Laval culture to create an excellent customer experience and meet the service market demands. Currently, this is an on-site opportunity located in Houston, TX.
As part of the team, you will:
ORGANIZATIONAL COMPONENTS
The Shop Supervisor reports directly to Service Center Manager and works with Order / Shop Coordinators. The Shop Supervisor functions with minimal supervision, works with all Team Members to provide solutions, solve problems, provide a positive customer experience, and to meet KPI’s.
KEY PERFORMANCE MEASURES
1. Service Centers’ Factory Result
2. Length of time to quote customer
3. Total repair turnaround time
4. Days Sales Outstanding
5. Warranty claims (closure in a timely manner)
KEY COMPETENCIES NEEDED
F2: Customer Service Orientation
F3: Execution
E4, B7: Drive Tenacity
B2: Teamwork
B5: Flexibility
E7, C6: Communication Skills
D3: Commercial Orientation
C1: Judgment
E5: Initiative
B4: Integrity
We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
What you know:
You have a HS Diploma or GED equivalent with relevant experience. Bachelor’s degree in an Engineering Science or equivalent experience preferred.
PHYSICAL & ENVIRONMENTAL FACTORS
OTHER REQUIREMENTS
What’s in it for you?
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous retirement savings program, paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $75,000-80,000
EEO/Vet/Disabled Employer
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