We’re looking for

customer support

​23/F, Golden Bell Plaza, 淮海路东段, Shanghai, China, 200021

Full time

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About the job

customer support

  • Shanghai
  • Full time

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.​

About the job

1. Order Acknowledge Management.

2. Cost follow up and deliveries from the factories

3. Order Backlog follow up.

4. Close the order and invoicing.

5. Customer support and respond during the process: order status, delivery date, with speed.

What you know

Knowledge:

·ERP System knowledge Dynamic 365 is preferred.

·Product & business knowledge, marine background is an advantage.

·Commercial/logistics/supply chain work experience is an advantage.

·Bachelor’s degree or equivalent level.

Skills:

·Good communication skills in both English and Chinese.

·Computer skills, incl. effective Microsoft office skills.

·Good Interpersonal and communication skills.

·Selling skills and is preferable.

Attitude:

·Customer-orientation and effective communication.

·Willingness to understand the needs and demand from internal & external customers.

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

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