Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.​

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Global Service Technology is a fundamental part of our daily service business, supporting sales companies technically in assisting our customers and securing the service readiness of our equipment: capabilities and competence in service execution.

About the job

You will be leading a team of highly competent colleagues, all critical for the daily technical support to meet our customers’ expectations. You will provide expert advice to sales companies, customers, and central teams on product and application-related matters. You’ll support technical spare parts inquiries as well as complex technical quotations for upgrades, together with your team. A key part of your role is to ensure service readiness - covering spare parts planning, service center capabilities, and the right competence in our service teams. You will also support the effective implementation of our pricing strategy across markets, for spare parts and upgrades. Your primary tasks will be:

• Strategic development of the Global Service Technology organization

• Develop strong relations with internal stakeholders

• Provide and develop technical support to sales companies and the Global Service Operations organization (Technical helpdesk support, advanced troubleshooting, quotations, providing training, etc.)

• Work together with the rest of the BU Service Management team to grow the Service business, according to the Global Service Vision and BU Strategy.

At Alfa Laval, we embrace a hybrid work model, providing you the flexibility to work from home when it aligns with your tasks. This position is based at our Søborg office in Copenhagen, with an expected travel commitment of approximately 15 - 25 days per year.

What you know

You have a background in engineering and experience from a larger international organization - ideally in a similar role, such as Technical Support Manager. You combine strong technical expertise, particularly in centrifuges, with a solid understanding of processes and systems—knowledge of decanter centrifuges is a definite plus. You have a proactive business-centric mindset, enabling you to balance technical depth with strategic thinking and customer focus. You're skilled at networking and influence across a global organization, and you thrive in a close-knit team environment. With leadership experience under your belt, you are driven, self-motivated, and able to work independently toward clear targets.

Who you are

You are inclusive and proactive with a strong team focus. You believe in sharing knowledge and learnings across teams and with colleagues. As both a strategic thinker and a hands-on contributor, you’re able to see the big picture while also diving into the details when needed—always with a focus on continuous improvement. You act with speed and intention, never delaying when action is needed. With an agile mindset, you adapt quickly to changing circumstances and lead your team through challenges with confidence and clarity.

For more information, please contact

Vice President Service – Decanters, Head of Service, Cristina Lisbona +45 28785905 or cristina.lisbona@alfalaval.com

Talent Acquisition Partner, Claus Wiinholt on claus.wiinholt@alfalaval.com

Please send your application and resume through the link below no later than 14th of May 2025

We are conducting a continuous review of the applications received. We do not accept applications via email, they will be deleted, due to General Data Protection Regulation (GDPR).

We look forward to hearing from you soon!

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

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