We’re looking for

Customer Support Team Team Leader

​23/F, Golden Bell Plaza, 淮海路东段, Shanghai, China, 200021

Full time

Inscreva-se agora

Inscreva-se agora

Você não?

Enviamos um código por e-mail para verificar sua identidade. Por favor, verifique sua pasta de spam/lixo se você não receber o e-mail em sua caixa de entrada.

Você será direcionado para a nossa página de candidatura a oportunidades de emprego.

Indique um Amigo

Você não?

Enviamos um código por e-mail para verificar sua identidade. Por favor, verifique sua pasta de spam/lixo se você não receber o e-mail em sua caixa de entrada.

Obrigado pela recomendação.

About the job

Customer Support Team Team Leader

  • Shanghai
  • Full time

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

Who you are:
As a team leader, you will lead the team to:

  • 1) To achieve the annual target for Service and Parts Sales, and;
  • 2) To drive to achieve transaction flow within company from enquiry->quote ->order by providing quote & follow-up, prepare std contracts and sales order to support external Sales team, and help to find & obtain the potential business opportunity.


About the job:

  • Overall responsible for EDX Customer Support Centre;
  • Evaluate the delivery performance, logistics budget/cost of project and suggest the department manager to control them in right way.
  • Response for AR collection;
  • Coordinate with relevant functions between customers, departments, production and suppliers;
  • Set up good customer relation within the assigned areas and continuously map and understand customers’ needs and feedback; 
  • Develop the team's skills and competences, build and retain a multi-skilled, performance-oriented team that represents the core values of Alfa Laval;
  • Develop and have good knowledge of the key processes and tools within the responsible areas;
  • Analysis and develop competitive quotation together with external sales to ensure order;
  • Monitor the pricing of transactional business pre-set in system;
  • Quarterly forecast to achieve desired financial results;
  • General responsible for EDX report;
  • Ad hoc assignment as required.


What you know:

  • Bachelor’s degree;
  • Commercial / logistics/supply chain work experience is an advantage.
  • 5+ years’ working experience as a CSC team leader;
  • Business acumen;
  • Strategic thinking & management skills;
  • Strong data analysis skill;
  • Problem solving and target oriented;
  • Good communication, negotiation and presentation skills;
  • Able to see the whole picture, as well as have an eye for details;
  • Fast learner;
  • Fluent written and spoken English;
  • Familiar with office software.


We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

Recomendar Vagas

Full stack / Backend Developer

Regular JR0033355 PUNE India PUNE, India IT Full time
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initia...

International Marine Service engineer HGS

Fixed_Term JR0033351 Dubai Dubai United Arab Emirates Sheikh Mohammed Bin Rashid Park, Dubai, United Arab Emirates Service Full time
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initia...

Mechanical engineer

Regular JR0031007 Parma Parma Italy Parma, Italy Engineering Full time
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initi...

Project Manager

Regular JR0033324 Søborg Denmark Søborg, Denmark R&D Full time
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initi...

Account Representative

Regular JR0033390 Kenosha Wisconsin United States Kenosha, Wisconsin, United States Sales Full time
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initia...

Global Service Coordinator

Regular JR0032963 Breda Netherlands Breda, Netherlands Service Part time
Elke dag krijgen we de kans om een positieve impact te maken – op onze collega's, partners, klanten en de samenleving. Samen pionieren we oplossingen voor de toekomst en ontdekken we het volledige potentieel van kostbare hulpbronnen. Vertrouwd om ...
Handrail, Staircase, People, Person, Adult, Male, Man, Pants, Head, Smile

Vamos nos conectar

Junte-se agora à Alfa Laval Talent Community!

Você não?

Enviamos um código por e-mail para verificar sua identidade. Por favor, verifique sua pasta de spam/lixo se você não receber o e-mail em sua caixa de entrada.

Obrigado por se juntar à nossa Talent Community!