We’re looking for

Customer Support Team Team Leader

​23/F, Golden Bell Plaza, 淮海路东段, Shanghai, China, 200021

Full time

現在申請

現在申請

不是你?

我們已通過電子郵件向您發送驗證碼以驗證您的身份。如果您沒有在收件箱中收到電子郵件,請檢查您的垃圾郵件/垃圾文件夾。

您將被引導至我們的職位申請頁面。

推薦您的朋友

不是你?

我們已通過電子郵件向您發送驗證碼以驗證您的身份。如果您沒有在收件箱中收到電子郵件,請檢查您的垃圾郵件/垃圾文件夾。

感謝您的推薦。

About the job

Customer Support Team Team Leader

  • Shanghai
  • Full time

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

Who you are:
As a team leader, you will lead the team to:

  • 1) To achieve the annual target for Service and Parts Sales, and;
  • 2) To drive to achieve transaction flow within company from enquiry->quote ->order by providing quote & follow-up, prepare std contracts and sales order to support external Sales team, and help to find & obtain the potential business opportunity.


About the job:

  • Overall responsible for EDX Customer Support Centre;
  • Evaluate the delivery performance, logistics budget/cost of project and suggest the department manager to control them in right way.
  • Response for AR collection;
  • Coordinate with relevant functions between customers, departments, production and suppliers;
  • Set up good customer relation within the assigned areas and continuously map and understand customers’ needs and feedback; 
  • Develop the team's skills and competences, build and retain a multi-skilled, performance-oriented team that represents the core values of Alfa Laval;
  • Develop and have good knowledge of the key processes and tools within the responsible areas;
  • Analysis and develop competitive quotation together with external sales to ensure order;
  • Monitor the pricing of transactional business pre-set in system;
  • Quarterly forecast to achieve desired financial results;
  • General responsible for EDX report;
  • Ad hoc assignment as required.


What you know:

  • Bachelor’s degree;
  • Commercial / logistics/supply chain work experience is an advantage.
  • 5+ years’ working experience as a CSC team leader;
  • Business acumen;
  • Strategic thinking & management skills;
  • Strong data analysis skill;
  • Problem solving and target oriented;
  • Good communication, negotiation and presentation skills;
  • Able to see the whole picture, as well as have an eye for details;
  • Fast learner;
  • Fluent written and spoken English;
  • Familiar with office software.


We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

推薦職位

Buyer/Planner

Regular JR0033576 Richmond Virginia United States Richmond, Virginia, United States Sourcing Full time
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initia...

Field Service Engineer

Regular JR0032387 Buenos Aires Buenos Aires Argentina Buenos Aires, Argentina Service Full time
Field Service Engineer Buenos Aires En Alfa Laval todos los días tenemos la oportunidad de influir positivamente en nuestros compañeros, socios, clientes y en la sociedad. Juntos, somos pioneros en las soluciones del futuro y liberamos todo el po...

Factory Controller Manager

Regular JR0033162 San Bonifacio (VR) Verona Italy San Bonifacio (VR), Verona, Italy Finance Full time
FACTORY CONTROLLER MANAGER Introduction Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of p...

Warehouse Worker (indirect)

Regular JR0033640 Richmond Virginia United States Richmond, Virginia, United States Supply & Logistics Full time
At Alfa Laval, we always go the extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is...

Warehouse Worker (Receiving 2nd shift)

Regular JR0033641 Richmond Virginia United States Richmond, Virginia, United States Supply & Logistics Full time
Who we are At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. ...

Service Centre Team Manager

Regular JR0033522 Lund. Staffanstorp Sweden Lund, Sweden. Staffanstorp, Sweden Service Full time
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initia...
Handrail, Staircase, People, Person, Adult, Male, Man, Pants, Head, Smile

讓我們聯絡吧

立即加入阿法拉伐人才社區!

不是你?

我們已通過電子郵件向您發送驗證碼以驗證您的身份。如果您沒有在收件箱中收到電子郵件,請檢查您的垃圾郵件/垃圾文件夾。

感謝您加入我們的人才社群!