Alfa Laval Energy Division Marketing is looking for Commercial Excellence & Customer Experience Manager 

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world‑leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140‑year‑old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.  

About the Role 

The Energy Division is accelerating its growth agenda by transforming customer journeys and strengthening commercial performance across the business. As Commercial Excellence & Customer Experience (CX) Manager, you will play a key role in helping us create seamless customer experiences and turn market opportunities into measurable business results. Working across Business Units, Sales and Marketing, you will leverage customer insights, funnel analytics and commercial data to identify opportunities, improve conversion and drive customer engagement throughout the buying journey. You will combine strategic thinking with hands-on execution, leading initiatives that improve customer experience, strengthen commercial excellence and enable a more data-driven approach to growth across the division and sales companies. 

Key Responsibilities for this role entail:

CX & Journey optimization 

• Drive continuous improvement of customer journeys across the commercial funnel 

• Translate customer insights data and feedback into actionable initiatives 

• Identify friction points, conversion barriers and growth opportunities across customer touchpoints 

• Facilitate customer journey reviews and drive follow-up on prioritized actions 

• Ensure content, campaigns and engagement activities support customer needs throughout the buying journey 

• Contribute to improving customer satisfaction, engagement and retention 

Funnel performance & Commercial excellence 

• Monitor funnel performance, lead progression and conversion across the division 

• Identify bottlenecks and opportunities to improve lead quality, conversion rates and commercial effectiveness 

• Drive best practices for lead management and collaboration between Marketing and Sales 

• Partner with Business Units and Sales teams to support data-driven decision making and performance improvement 

• Support the implementation and scaling of commercial excellence methodologies and ways of working 

• Develop compelling value propositions together with product and business owners 

Data, insights & continuous Improvement 

• Leverage CRM, marketing and commercial data to support fact-based decision making 

• Build visibility around customer, campaign and funnel performance through reporting and analytics 

• Translate data into recommendations that drive growth and improve customer experience 

• Share best practices and support capability building across the division & sales companies 

• Act as a trusted partner to stakeholders on customer experience, conversion and growth  

Who You Are 

You are a commercially minded with a passion for customer experience, growth and data-driven decision making. 

You enjoy turning insights into action and thrive in a collaborative environment where marketing, sales and business priorities intersect. With a strong analytical mindset and a hands-on approach, you are comfortable challenging the status quo, influencing stakeholders and driving meaningful improvements across customer journeys and commercial processes. 

Most importantly, you are motivated by creating measurable impact — for customers and for the business. 

What You Know

• Bachelor's or master’s degree in Marketing, Business, Analytics, Economics, Engineering, Service Design, Information Systems or a related field 

• +3 years of experience within customer experience, commercial excellence, growth marketing, analytics or related disciplines 

• Experience from consulting, agency environments, international organizations or sales companies is considered an advantage 

• Strong analytical capabilities and ability to translate data into actionable business recommendations 

• Experience working with CRM platforms, customer data and marketing performance measurement 

• Strong communication and stakeholder management skills 

• Professional proficiency in English, written and spoken 

What's in it for You? 

This is a unique opportunity to shape how customer experience and commercial excellence are developed across Alfa Laval. You will work in a truly global environment with colleagues from around the world and have the opportunity to influence customer journeys, commercial performance and business growth across multiple businesses. Your work will have a direct impact on how we create value for customers and accelerate growth. 

Assessment practicalities  

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.  

For more information, please contact:   

Oliver Hellberg, Head of Marketing & Commercial Excellence Energy Division, oliver.hellberg@alfalaval.com  

Tanja Sukaj Talent Acquisition Partner, tanja.sukaj@alfalaval.com