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Responsibility for planning the field service activities in order to:​
• Progress service jobs and provide information to all key stakeholders,
• Create an excellent customer experience.

Service Operations of Alfa Laval MEA is looking for a Service Coordinator who is experienced handling Contracts / Service / Performance agreements, to be located in Pune, India. This is an interesting and challenging opportunity to be part of a dynamic, motivated & competent team and presents growth opportunities in one of the most interesting markets.

Key Responsibilities

•    Manage and coordinate Service agreement contracts for Middle East and South & East Africa.

•    Liaise with customers in order to plan and coordinate the service jobs in accordance with their requirements

•    Planning and daily management of service engineers work schedules.

•    Manage engineers' further actions/leads from service reports.

•    Ensure that jobs are executed according to importance in close cooperation with Team Managers •    Ensure timely control of order backlog and credit queries and booking the service hours in the relevant ERP systems.

•    Monitoring of special tools, certifications and vaccinations etc.

•    Monitor and effectively utilize FSE''s on Service agreement jobs.

•    Act as a mentor for FSE in competence development programs. 

•    Full ownership on effective management of Service agreements across the region and achieving forecasted hours to actual utilized hours.

•    Inventory management on spares associated with Service agreement orders.

•    Talking partner with FSE coordinator, Sales, Order handler, FSE and customer in Service agreement job execution.

•    Perform as Field Service Coordinator role for Middle East and Africa on ADHOC projects and vacation cover of respective coordinators

•    Support service operations in adhoc initiatives and field service transformational initiatives. •    Participate in training programs, conferences, meetings etc.

•    Schedule meeting with Sales / BU Managers and discuss on the progress / delays on Service agreement execution and take appropriate actions.

•    Reporting / analysis of service agreement data and present to management when required.

We are looking for a Graduate Engineering / Business or any equivalent discipline who has thorough knowledge. Ideal candidate should have strong data analytical, communication & coordination skills who works in a structured, quality & cost -conscious manner to provide our customers with high-level of service. It is important that you are flexible, independent, robust and thrive in a very active environment with much travel activity – acting as part of a dynamic team with colleagues around the region.

Further, good communication skills in English, spoken and written are essential along expertise in Microsoft Office products.

Workplace & Hierarchy 

The position is located in Alfa Laval India Pvt LTD, Reporting to Regional Field Service Manager located in Dubai.                                                                                                     

Candidate profile

•    Experience in Project management / coordination handling a team of technical staffs. 

•    Fluent in English - verbal and written.

•    Experience in leading technical teams in a remote environment.

•    Good cross-cultural communication skills. 

•    Experience from working in an international context and across borders with colleagues and customers from other cultures.

•    Good reporting skills. 

•    Experience of working in CRM systems and planning tools.

•    Data analytical skills, advanced Excel and Power BI will be an added advantage

Background

•    A Graduate in Engineering / Business or any equivalent discipline.

•    Minimum 4-5 years in relevant field

•    High business analytical and presentation skills •    Strong communication and interpersonal skills.